The Customer Support Specialists primary objective will be to provide customer service and training to customers involved with current and previous auctions. The Customer Support Specialist may also be required to perform various duties including but not limited to speaking with bidders about inquiries and concerns they may have regarding the auction process. The Customer Support Specialist will also be required to train and understand our products in order to provide appropriate service, training and upgrades to existing customers. This position will involve a lot of customer service and contact with our management and sales staff to assist with the live auction process. Strong computer skills are necessary and will be a focus of this role. Schedule could vary based on need of auctions, could include some evening and weekends. Assume other duties as assigned.
Ability to gain knowledge of the products and customers of the Aviation, Computer, Heavy Equipment and Trucking industries.
Ability to learn and operate Equipment Facts and Sandhills Group Companies computer systems and programs
Aptitude towards leaning new technologies
Excellent oral and written communication skills
Able to work independently and communicate within a team environment
Detail oriented with data entry and analytical skills
Results oriented
Flexible and open to change
Stable and progressive work history
Professional appearance and demeanor
Ability to travel by air and ground - valid drivers license required
Strong computer skills
Able to work with minimal supervision