4 Senses Luxury Home Services is looking for new team member with aforward-thinking mindset to grow with our company.

The ideal candidate:

- Must be astrong independent worker who can demonstrategood problem-solving skills.

- Must have at least 2 years of Customer Service experience

- Excellent verbal and written communication skills
- Excellent organizational skills
- Upbeat positive, enthusiastic attitude
- Passion to help others
- Strive for customer satisfaction
- Must be an outgoing, persistent and goal driven individual
- Profesional and courteous

- Must becomfortable communicating with clientsand making"soft" sales over the phone.

- Reliable and detail-oriented with a proven track record of exceptional customer service and results-oriented methods

- Experience with multiple industry tools and programs such as Google Sheets/Docs/Chrome, CRM’s

- Highly proficient with computer skills

- digital marketing experience

What we offer: 

• 401(k) matching
• Employee discount
• Paid time off
• Referral program
• monthly bonuses

 4 Senses Luxury Home Services is a thriving professional cleaning company with a great office staff and 20 team members in the field. We have been a leader in residential cleaning services in Madison for over 17 years. Our company culture is supportive, people-centered, tech-savvy, and welcoming. Voted The Best of Madison in 2021 and 2022 - 4 Senses Luxury Home Servicesis looking for a team member with aforward-thinking mindset to help us as we grow to the next level

We are offering a unique opportunity for a highly driven, top-performing person to join our team of a successful, professional cleaning service company with a strong commitment to culture and developing its people.

Our Mission and Core Values are the lifeblood of our company and the reason we are so successful - we are employee-focused and strive to create the best place you will ever work.

• You enjoy connecting with new people, be fearless in using email, the phone, and social media to book appointments
• Employ strong listening and problem-solving skills to both differentiate our offering from the competition and to help you overcome resistance without being pushy.
• Work very well with a team, but also be able to manage your own time
• Understand the delicate balance between encouragement and speaking To The Point

This position is required to work from 1:00PM – 6:00PM Monday – Friday. 9:00-3:00pm Saturday

MAJOR DUTIES AND RESPONSIBILITIES:

• Communicate frequently with the sales team to handoff communications, capture information, and encourage customer loyalty.
• Engage with field technicians  daily to answer questions, resolve concerns, and offer advice and solutions amidst difficult solutions.
• Prepare detailed daily & monthly sales reports containing relevant information on prospects regarding leads, budgets, leads, growth projections, and marketing initiatives.
• Attend regular meetings as required with the office to discuss individual and company goals and inter-departmental coordination efforts
• Provide phone quotes, respond to online quotes 
• Follow up and nurture leads
• Make sales (convert leads into sales)
• Manage all customers interactions
• Achieving monthly sales targets
• Document, track, measure (leads, conversions)
• Submit weekly reports
• maintaining clients relationship with follow up phone calls
• Responding to the emails
• Follow up on complains 
• book cleaning appointments and recurring cleaning schedule
• social media marketing

Results expected:

100%. Of quote requests completed same day

100% of quotes actively nurtured

100% customer satisfaction with the level of our customer service

Convert prospects to sale at 50% or higher

Book every converted lead timely

Understand and monitor sales trends

Hit monthly sales goals