Title: Customer Service Representative

About Us:

AMETEK Powervar is a global provider of power management and facility automation solutions, headquartered in Waukegan, Illinois, with international sales and service offices in the United Kingdom, Singapore, Canada, Mexico, Brazil and Germany. AMETEK Powervar is the first choice in power protection and energy management. Every piece of electronic equipment in the world works better and more dependably when it’s protected from spikes, blackouts, electrical noise, common-mode voltage and other power protection challenges. That’s why AMETEK POWERVAR builds power solutions for virtually every place on earth.

Job Summary:

The customer service representative (CSR) is responsible for taking and verifying the accuracy of customer orders prior to placing the order into Oracle system. The CSR is expected to use independent analysis and judgment skills to answer customer inquiries or resolve problems related to the customer's account or order status via phone, email, or fax. This position requires collaborative efforts with the engineering, production, planning and shipping departments. With comprehensive experience the customer service representative can move into jobs that involve more skill and greater responsibility.

Key Responsibilities:

• Review purchase orders for required information and review customer account notes for any necessary details prior to booking an order.
• Accurately enter customer purchase orders into the Oracle system.
• Generate and send Bluesnap/credit card payment links as needed.
• Monitor the shared Customer Service email to problem solve, answer inquiries and delegate as needed to support our customers both internal and external.
• Maintain close relationship with Engineering, Planning, Accounting, Production and Shipping to coordinate the timely shipments of product.
• Pull invoices, purchase orders and shipping paperwork for monthly and quarterly audits.
• Scan the daily shipping paperwork in the shared drive.
• Respond to inquiries and/or notify customers both internal and external for order status and possible delays.
• Use knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Utilize reporting tools as needed.

Minimum Qualifications:

Three years minimum experience with ERP systems. Proven customer service experience

High school diploma required.

Desired Qualifications:

• Excellent communication, interpersonal and organizational skills with emphasis on customer service.
• Ability to multitask and prioritize work schedule.
• Ability to take responsibility for quality and quantity of work performed.
• Ability to effectively write and read English.
• Excellent verbal and written communication skills.
• Strong problem solving skills and ability to react quickly to resolve problems.
• Strong attention to detail.
• Ability to work both independently and collaboratively towards mutual objectives.
• Knowledge of MS Office Software.
• Oracle experience preferred.
• Must be able to work overtime as needed.

What’s in It for You:

• Competitive compensation, holiday pay, and paid time off

• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details:

Location Information:

This position is located in Waukegan, Illinois, approximately midway between Chicago and Milwaukee. Located on the shores of Lake Michigan, Waukegan offers year-round special events and an emphasis on the arts. The historic Genesee Theatre hosts touring Broadway shows, along with headliner comedians and musical shows. Waukegan also features award-winning golf courses, parks and recreation, as well as an active charter fishing fleet sailing out of Waukegan Harbor. This is a place where big-city amenities and small-town charm combine to create a community that is culturally rich, economically secure and family friendly.

To learn more about our company and our job opportunities, visit us at:

https://www.ametek.com/careers

To learn more about the business unit you’ll be joining, visit us at:

Power Quality Solutions: https://www.powervar.com/