The role:

Under the direction of the Chief Program Officer, the Program Director is responsible for the Program Director is responsible for the supervision of the programs of the Council, including scheduling, delivery, and infrastructure; personnel management; assistance with program promotion and events/outreach coordination; and various administrative tasks.

Job Responsibilties:

• Monitors the program effectiveness to ensure that program is achieving its goals and targets as defined by DHS.
• Manage the program multi-disciplinary teams and ensures integration of delivery of services to the families.
• Ensures program staff implement procedures and policies to ensure quality service provision.
• Collaborates with Finance Department in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures are within budgeted parameters.
• Ensures billing reports are submitted timely and collaborates with the organizations fiscal department.
• Reviews and approves purchase requisitions and ensures that all expenditures comply with organizational procurement procedures.
• Collaborates with the Director of Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations.
• Collaborates with the Director of Operations in ensuring that program meets 95% occupancy rate.
• Monitors unit work orders and complaints and ensures the operations teams respond to work orders and complaints in a timely manner.
• Monitors and analyzes reports and dashboard to ensure the program meet annual program goals and targets which support the mission and vision of the organization.
• Monitors DHS performance metrics and collaborates with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics.
• Leads the implementation of continuous quality improvement activities.
• Develops systems, process and tools which ensure the programs meet/exceed governmental/funder standards.
• Conducts program audits to ensure compliance with organizational and government/funder standards.
• Collaborates with the Chief Compliance Officer in analyzing findings from internal and external audits and establishing measures to improve the delivery of services and deficiencies.
• Leads or participate in CQI projects and committees.
• Submits quality and timely reports to the organizations and other regulatory agencies as mandated to ensure the program complies with reporting requirements.
• Hires, trains, coaches, and provides support to direct reports.
• Provides on-going performance feedback and reviews in accordance with organizational policies.
• Ensures staff receive required trainings to ensure optimal performance and delivery of service to clients.
• Collaborates with Human Resources in addressing staff performance issues.
• Promotes collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals.
• Establishes liaisons with appropriate community agencies to maintain linkages for services needed by the families.
• Participate in local community meetings and serve as liaison with local community members and representatives.
• Other duties as assigned by the Chief Program Officer and Executive Director.

Qualifications:

• Bachelor of Social Work, with New York State Licensure required.
• Previous experience in behavioral health, human services, social services, non-profit management, or related field preferred.
• Previous experience working with those experiencing homelessness or a shelter environment preferred.
• 3-5 years’ experience in community organizing or leadership preferred.
• 3-5 years’ experience in a direct supervision role over others.
• 3-5 years’ experience with program management with a strong sense of planning, communication, evaluation, and change management.
• Strong verbal and written skills are mandatory; strong organizations skills, effective time management, attention to detail and ability to be self-motivated and disciplined.
• Experience in planning and facilitating projects including logistics, budgeting, interpersonal, communication, and teamwork skills required.
• Availability to work a flexible schedule including some evenings and weekends is required; must be available to assume “on-call” responsibilities on a rotating basis.
• Local travel required; must have a reliable vehicle, insurance, and clean driving record.
• Proficiency in Microsoft Suite and Google Suite
• Excellent administrative and communication skills (e.g., emails, case notes, organization).
• Must be a self-starter who is highly organized, able to prioritize and is highly flexible/adaptive.
• Available to work a flexible schedule including some evenings and weekends is required; must be available to assume “on-call” responsibilities on a rotating basis.
• Local travel required; must have a reliable vehicle, insurance, and clean driving record.
• Strong communication and writing skills are mandatory; strong organizational skills, effective time management, attention to detail.
• Strong interpersonal skills and commitment to teamwork and collaboration.
• Proficiency in Microsoft Suite and Google Suite

Job Type: Full-time

Pay: $95,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• Bronx, NY: Relocate before starting work (Required)

Work Location: In person