Job Overview:
This highly visible position will be working on a team of dedicated office personnel. As one of the first points of contact for our schools, parent's, drivers and staff, this Customer Service Rep will need excellent phone skills, strong data entry experience and ability to multi task.

Duties:

• Take lead on answering incoming phone calls and doing so promptly and professionally, providing excellent customer service at all times.
• Respond to customer inquiries, complaints, and requests in a courteous and timely manner. Forwarding to appropriate personnel when necessary.
• Greet incoming drivers and visitors. High level accuracy and attention to detail with updating client and trip information in routing software.
• Effectively communicate to staff, drivers, and riders through various communication channels/routing platform as it relates to same-day school delays, early dismissals, or other schedule changes.
• Ensure that drivers maintain up-to-date route statuses via routing platform.
• Assist in obtaining accurate information related to transportation needs of newly requested students ie: confirmation calls and school year start-up data entry.
• Assist with scanning/filing of records, forms and certifications.
• Assists the Transportation Manager/Director of Transportation Operations when needed.
• Maintain a current ODE certification and operate as an unassigned driver when needed.

Qualifications:

• 5 years exp in Customer Service
• Strong skills in phone etiquette; excellent written and verbal skills
• High level attention to detail and organizational skills
• Ability to troubleshoot and multi-task
• Knowledge of basic math, data entry and word processing
• Ability and desire to work as part of a team
• Hold current Driver Certification
• Must be technically savvy and able to navigate web based software, and tools such as Google docs, sheets, et

Tristar Transportation uses a team approach. This job description is meant to be an overview of the position and could expand into other responsibilities as company needs dictate.

About Tristar Transportation

Tristar is Central Ohio’s largest specialized transportation company and we are growing. Located on the North end of Columbus, we’re a local, mission-driven, family-owned business that provides the best in-class transportation for 25 Central Ohio school districts, local agencies, and medical facilities. We excel in offering safe, reliable, flexible rides for students with disabilities, and adult NEMT. With over 32 years of experience, we know what it takes to get our clients from A to B on time, safely, and with dignity.

We offer competitive pay and benefits package including:

• 401(k)
• Health insurance
• Health savings account
• Paid time off
• Referral program

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Tristar Transportation Co. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Referral program

Experience level:

• 6 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Columbus, OH 43229 (Preferred)

Ability to Relocate:

• Columbus, OH 43229: Relocate before starting work (Preferred)

Work Location: In person