POSITION PURPOSE

The Pool Host/Hostess is responsible for ensuring the prompt recognition and seating of all guests in the pool outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience at Baia Beach Club.

ESSENTIAL FUNCTIONS

• Accept accurate and complete reservations.
• Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
• Book Daybeds.
• Focus on pool reservation requests.
• Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Assigning of co-host’s positions to focus on for their shifts.
• Ensures the overall success of the Host team and each associate individually.
• Reports daily feedback pertaining to the overall growth and development of the team, and areas of improvement.
• Attends all scheduled Host meetings and brings suggestions for improvement.
• Responsible for training new hostess and reporting daily feedback to Management regarding training progress.
• Use guest names and communicate them to their fellow associates.
• Assist in monitoring all guest needs and communicating them accordingly.
• Follow the posted opening and closing duties.
• Strive for customer satisfaction by meeting all personal and special requests.
• Uses every opportunity to enhance the guest experience.
• Has necessary knowledge of menu items to assist guest occasionally.
• Inform Managers daily of reservations forecast.
• Ensure quality control of menus regarding cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist the Management team as needed.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Mondrian South Beach and Baia Beach Club rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. 

• Perform general clerical tasks including maintaining logbooks and reservation books.
• Assist in section settings including cabanas and daybeds and general pool area maintenance during peak periods.
• Perform other duties as requested, such as executing special guest requests. 
  SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written. 
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices, and general service procedures.
• Must possess basic computational ability.
• Must possess basic computer skills.

PHYSICAL DEMANDS 

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Must be able to exert well-paced ability in limited space.
• Must be able to lift to 15 lbs. on a regular and continuing basis.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment. 

QUALIFICATION STANDARDS

Excellent customer service skills.

• Excellent verbal and written communication skills.
• Proficient on OpenTable and SevenRooms.
• Commitment to excellence and high standards.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Bilingual skills a plus.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Education:

High school or equivalent education required.

Experience:

Two to Four (2-4) years of experience in Host/Hostess supervisory role in the restaurant/ hospitality industry position required.

Licenses or Certificates:

Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance per Mondrian South Beach and Baia Beach Club standards. 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The content of this job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect the hotel business requirements.