We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. JOB DESCRIPTION: Analyze and resolve functional issues that arise post implementation in connection with supply chain software solutions. Work with analysts to provide issue resolution utilizing supply chain technologies. Perform testing of client specific enhancements in a timely manner. Primary activities include client communication, testing, issues resolution, and post implementation support. Help our customers with issues or enhancements and build long-term relationships to support ongoing needs and ensure operational success. Serve as liaison between customers and software product development team. MINIMUM REQUIREMENTS: Four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or related field 1 year of experience developing, supporting or implementing [packaged] application software preferred 6 months experience with database troubleshooting or developing in SQL or related relational database preferred Requires up to 25% travel What we're looking for: Prior experience with WM (warehouse management) products or a supply chain background Strong collaborative/analytical skills with the ability to resolve sophisticated issues in a fast pace and ambitious environment Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.