Job Title: Store Director

Company: Expect Lace

Location: Manayunk

Job Type: Full-time

Experience:

• Retail Management: 4 years (preferred)
• Retail Sales: 6 years (preferred)

Join the Expect Lace Family: Where Your Well-being and Success Flourish

At Expect Lace, we're not just about creating an exceptional experience for our customers; we're deeply committed to nurturing a supportive and rewarding environment for every member of our team. Here, you'll discover more than just a job – you'll find a place where your well-being is prioritized, your achievements are celebrated, and your growth is assured. Dive into the myriad benefits and perks that await you:

Comprehensive Health Insurance Benefits: Your health and well-being are paramount. That's why we offer top-tier health insurance benefits, ensuring you and your loved ones have the protection and peace of mind you deserve. Whether it's preventive care, medical emergencies, or anything in between, we've got you covered.

Generous Employee Discounts: Passionate about our products? We love that! As part of the Expect Lace team, you'll enjoy generous discounts on our entire range. It's our way of saying thank you and ensuring you can indulge in the luxury and quality of Expect Lace, making every day a little more special.

Exclusive Friends and Family Discounts: Share the joy of Expect Lace with your nearest and dearest. Our exclusive friends and family discounts mean your circle can also experience the elegance and sophistication of our products, all thanks to your insider status.

Lucrative Commission/Incentive Programs: Your hard work and dedication deserve recognition and reward. Our competitive commission and incentive programs are designed to boost your earnings as you contribute to our success. The more you excel, the more you earn – it's that simple.

Why Expect Lace?

Choosing to work with us means stepping into a role where your contributions are valued, your growth is facilitated, and your achievements are recognized. At Expect Lace, we believe in empowering our team members, celebrating their successes, and supporting them every step of the way. We're confident that here, you'll find a fulfilling career, a supportive community, and a path to your best self.

Be Part of Our Success Story: We're on a mission to redefine luxury and elegance, and we want you to join us. If you're looking for a workplace that challenges, rewards, and values you, Expect Lace is where you belong. Let's embark on this journey together, creating unforgettable experiences for our customers and a rewarding career path for you.

Welcome to Expect Lace – where your potential is limitless, and your future shines bright.

Overview:

Expect Lace, a multi-channel lingerie retailer with a modern approach to fashion-forward lingerie, is seeking an experienced and passionate Store Director for our Manayunk location. The ideal candidate will be an accomplished sales professional, key holder, and manager, capable of leading a high-performing team and achieving store goals.

Leadership and inclusivity:

• Lead by example, illustrating Above & Beyond customer care in every interaction.
• Identify and mentor future leaders, creating action plans for skill improvement.
• Manage and ensure timely training for all Store Associates.
• Proactively address turnover and maintain optimal staffing levels.
• Promote Inclusive Practices: Develop and implement comprehensive training programs to cultivate a more inclusive environment by educating and empowering staff on queer language and diverse product offerings.
• Lead and Develop Teams: Oversee a dynamic team of 2-6 employees, ensuring a commitment to quality customer service and the daily operational excellence required for a thriving retail environment.

Business Management:

• Maximize sales volume and profitability while delivering an outstanding customer experience.
• Utilize Key Performance Indicators (KPIs) to assess performance, identify gaps, and track trends.
• Identify key clients and implement service strategies to drive sales and enhance customer loyalty.
• Coach, manage, and lead the sales team, providing clear direction and priorities.
• Foster a climate of collaboration, celebrating individual and team successes.

Operational Excellence:

• Exemplify all store policies, including opening/closing procedures, transaction processing, inventory management, and safety compliance.
• Manage store expenses to budget, understanding the impact of actions on operating costs.
• Take ownership of the store, facilitating repairs, emergency responses, and maintenance activities.
• Stay current on all store systems and ensure team members are knowledgeable about products and promotions.

Procurement and Supply Chain Management:

• Optimize Product Procurement: Create and manage weekly purchase orders. Collaborating with multiple distributors to ensure a diverse and well-stocked product offering.

Visual Merchandising:

• Enhance Shopping Experience: Implement strategic visual merchandising techniques to organize products for an aesthetically pleasing and customer-centric shopping experience.

Recruitment and Training:

• Build High-Performing Teams: Drive the recruitment, selection, and training processes for staff, focusing on product knowledge, customer satisfaction, and daily operational efficiency.

Logistics and Inventory Control:

• Efficient Inventory Management: Coordinate weekly shipments, ensuring timely preparation of products for the sales floor, including real-time updates of inventory and pricing.

Financial Responsibilities:

• Financial Transactions Management: Oversee weekly deposits and change orders, ensuring accurate and secure financial transactions.

Workforce Administration:

• Streamlined HR Processes: Manage employee time off requests, scheduling, and payroll, optimizing workforce administration for maximum efficiency.

Performance Analysis:

• Data-Driven Decision Making: Implement a systematic approach to analyze weekly and monthly sales reports, extracting actionable insights to drive continuous improvement.

Facilities and Supplies Management:

• Maintain Operational Efficiency: Ensure the daily upkeep of office supplies and equipment, maintaining a conducive work environment.

Key Performance Achievements:

• Drive Sales Growth: Spearhead initiatives to achieve a targeted increase of 20% in overall compared to LY

Skills and Qualifications:

• Very strong work ethic, self-motivated.
• Passionate, high energy, positive, and optimistic personality.
• Strong organizational and attention to detail skills.
• Leadership ability to effectively plan and execute strategies with the team.
• Passion for customer service and the lingerie industry.
• Excellent oral and written communication skills.
• Proficiency with MS Office Suite, including Word and Excel.

Additional Requirements:

• Open availability.
• High-end sales experience.
• Full-time availability.
• Proficiency with social media and experience in curating in-store events..
• Maintain daily office supplies and equipment.

Note to Applicants:

If you are a results-driven, forward-thinking professional with a passion for the lingerie industry and high-end sales, possessing the skills outlined above, we encourage you to submit your resume for consideration. Only candidates with the required qualifications and commitment to excellence should apply.