Career Opportunity: SALES & SERVICE LEAD at Expect Lace

Location: Philadelphia Manayunk

About Us:

Expect Lace, Philadelphia's premier Lingerie Retailer, is expanding its team and seeking a dynamic individual to join us as a Sales & Service Lead. As a market leader in lingerie, we provide a platform for passionate individuals to grow and succeed in a dynamic industry.

Qualifications:

• 2 years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities with excellent decision-making skills.
• Values feedback, receptive to receiving feedback, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results individually and as a team.
• Excellent interpersonal and written communication skills.
• Alignment with and embodiment of Expect Lace's values.

Responsibilities:

Sales & Service Leader:

• Lead an exceptional customer experience on the sales floor by assessing customer connection and providing product education.
• Support team members through feedback and coaching.
• Build and maintain client relationships on a daily basis.
• Analyze reports to strategize and deliver results, implementing action plans, and highlighting growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.

Business Leader:

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill business, team, and customer needs.

People Leader:

• Lead by example and inspire staff in daily operations and customer experience.
• Directly oversee Sales & Service Associates and Cashiers, responsible for recruitment and talent development.
• Use company performance tools to evaluate each operations associate and provide constant feedback for individual growth.

Business Partner:

• Collaborate with Community & Studio, Operations, and Visual Leads to ensure cross-functional training and effective business execution.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits:

• Generous employee discount for Expect Lace products and services.
• Competitive medical, dental, and vision plan options, including additional benefits like virtual mental health access and new parent support for Full-Time Employees.
• 401K with company matching for Full-Time Employees.
• Monthly Store Incentives, clothing allowance, and free access to fitness and wellness resources.

Compensation:

• The Company’s Lead base pay ranges from $15.00 - $22.00 per hour in Philadelphia Manayunk.
• Leads are eligible for the Monthly Store Incentive bonus program, potentially increasing total compensation.
• Additional rewards may include employee discount, 401K, competitive medical, dental, and vision plans, *Fulltime.

How to Apply:

If you meet the outlined qualifications and are prepared to contribute to the success of a dynamic team, please submit your resume for review.

Note: Only applicants with open availability will be considered.

Company Website: ExpectLace.com

We look forward to welcoming a motivated and dedicated individual to the Expect Lace family. Apply today and embark on a rewarding career journey with us!