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Baylor Genetics is Hiring a Customer Experience Specialist Near Houston, TX
** Customer Experience Specialist**
**Job Category****:** Client Support **Requisition Number****:** CUSTO001277 Showing 1 location **Job Details**
**Description**
Job Summary:
Under general supervision, you will provide daily customer support to all BG customers, proactively reaching out to customers and providing above and beyond service to ensure a stress-free customer experience. You will perform other related duties, as required.
**Major Responsibilities:**
* Interact with Baylor Genetics customers across all channels and platforms, as well as internal stakeholders, to provide a positive customer experience to all BG customers
* Serve as the point person to resolve issues regarding common everyday tasks
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
* Primary Interface with Client on administrative testing issues such as status reports, inquiry updates and resolutions by both phone and email
* Handle phone call and email inquiries, in a timely manner, from internal staff and clients regarding basic level testing information (sample information, billing, logistics/kits, turnaround times)
* Resolve missing information on test requisitions and educate clients regarding correct completion of requisitions to prevent testing delays
* Actively utilize Salesforce to track client inquiries and kit orders
* Track testing and provide updates to external clients and internal stakeholders
* Perform onboarding of new clients and maintain existing client relationships
* Communicate with Customer Solutions management on client feedback
* Build and foster lasting relationships with Baylor Genetic clients and internal staff
* Performs other duties as assigned
**Required Job Qualifications**
***Education:*** Required: High school/G.E.D.
* Preferred: Bachelors Degree
***Experience:*** Required: Two years of previous work or industry experience.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Job Summary
Full Time
$77k-101k (estimate)
05/02/2024
05/15/2024
baylorgenetics.com
HOUSTON, TX
200 - 500
2015
GARY HUFF
$10M - $50M
Ancillary Healthcare
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Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
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Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
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Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
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Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
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Exercise good service and business judgment with end goal of customer satisfaction.
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Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
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