Job Description
Build reports and inquiries as requested by coworkers to provide insight on customer orders and distribution trends. Primarily working with our Acumatica ERP system, which is a cloud based mid-market ERP platform that includes all accounting, inventory management and CRM systems.
ESSENTIAL JOB FUNCTIONS
Assists with help desk
Assist with daily administration of ERP
Provides 1st tier support to end users on a variety of issues
Utilizes SharePoint to document, track, escalate, and timely resolve issues
Experience and Skills
CORE SKILLS
Accuracy -
Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.
Reliability -
Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.
Judgment -
Makes reasonable and defensible decisions based on relevant information.
Loyalty -
Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.
Communication -
Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.
JOB REQUIREMENTS
EDUCATIONAL REQUIREMENTS

• Bachelor's Degree in computer science, Information Systems or a relevant subject matter preferred.
• 2-3 years helpdesk experience
• 2-3 years equivalent work experience in an enterprise network/windows domain/Cloud environment

EXPERIENCE AND WORK REQUIREMENTS

• ERP experience
• SQL, SQL script, and C#(optional)
• Power BI
• SharePoint online
• On-Site and remote helpdesk support
• Windows 10/11, Mac OS
• Windows Server 2008-2019 (Entry level)
• Network troubleshooting (Entry level)
• VM knowledge
• Config/Deployment/support of equipment (desktops, laptops, tablets, printers, smartphones, video surveillance, etc.)
• Helpdesk ticketing system

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS
WORK ENVIRONMENT
White-collar office environment
WORKPLACE TEMPERATURE
Typical Office
WORK CONDITIONS
Office environment
NOISE LEVEL
Mild
PHYSICAL SIGHT
Able to read both hardcopy and computer-based text
LIFTING
Up to 15 pounds
PHYSICAL REQUIREMENTS
TRAVEL
May be required to travel to the Warehouse
PAY RANGE
$26.00 TO $31.00 Per Hour
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion.
Employee Signature Date
Manager Signature Date
Job Benefits
Medical, Dental, Vision, and 401K