LEFT LANE Hospitality

JOB DESCRIPTION

ROOM SERVICE SUPERVISOR

Hotel Bardo Savannah

Company Overview

LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. We are committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

Job Overview

We are seeking an Room Service Supervisor at Hotel Bardo Savannah, who will play a crucial role in ensuring the seamless operation of our in-room dining service, leading a team of dedicated servers to deliver exceptional service and uphold the highest standards of quality, brand experience and guest satisfaction.

Responsibilities

• Oversee the day-to-day operations of the in-room dining department, including scheduling and training, with the supervision of the F&B Leadership Team.
• Supervise and coordinate the activities of in-room dining servers to ensure prompt and courteous service delivery.
• Monitor guest orders and service flow to ensure efficiency and adherence to service standards.
• Assist in taking and processing guest orders during peak periods, as needed, to ensure timely service.
• Conduct pre-shift briefings and ongoing training sessions to ensure staff are knowledgeable about menu offerings, specials, and service standards.
• Maintain inventory levels and oversee restocking of in-room dining supplies, including food, beverages, and service equipment.
• Ensure compliance with food safety and sanitation standards, including proper handling and storage of food items and adherence to hygiene protocols.
• Handle guest inquiries, concerns, and complaints in a professional and efficient manner, resolving issues to the guests' satisfaction.
• Collaborate with other resort departments, such as culinary, housekeeping, front desk and brand, to ensure seamless coordination of guest services.

Qualifications

• Previous experience in a supervisory or leadership role in food and beverage service, preferably in-room dining or restaurant setting.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team to deliver exceptional service.
• Strong organizational and time management abilities, with the capacity to prioritize tasks and delegate effectively.
• Knowledge of food and beverage service principles, including menu knowledge, wine service, and proper table setup.
• Ability to remain calm and composed in high-pressure situations, with a focus on problem-solving and conflict resolution.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as business needs require.

High school diploma or equivalent required; additional education or certification in hospitality management or related field preferred.

LEFT LANE is an Equal Opportunity Employer