The body shop customer service representative, or CSR, will act as a liaison to provide service information and repair updates to customers and resolve any emerging problems that our customer or insurance accounts might face with accuracy and efficiency.

Having a pleasant personality while offering the highest level of customer service is essential for success in this position.

**Prior Body Shop CSR expereince preferred**

Position is full time, with a set schedule:

Monday to Friday 8:00 Am to 5:00 Pm with a 1-hour lunch

*Candidate must be punctual and reliable

*****For immediate consideration apply at: https://www.sawgrassford.com/Sawgrass-Ford-Careers.html

WHY SAWGRASS FORD?

Sawgrass Ford is a family owned and operated dealership boasting the largest Ford Dealer in South Florida.

At Sawgrass Ford we recognize that our employee’s happiness and well-being go hand in hand with the company’s success. Our positive work culture reinforces our ability to provide the highest standards of quality to our employees and our customers. If you want a fulfilling career with a company founded on integrity and success, apply now!

CSR Duties include but are not limited to:

• Greet, welcome and direct guests appropriately
• Answer, screen and forward incoming calls efficiently and with a professional demeanor
• Provide accurate information in person and via phone
• Accurately input data into company database
• Call customers and communicate all updates regarding their vehicle repair status
• Flag technicians and assist with payroll tasks (training will be provided)
• Communicate with advisor frequently and assist advisor with tasks
• Perform other clerical and administrative duties as pertaining to role
• Professionally liaise with the Insurance Companies and Vendors coming to the shop.

Job Requirements include but are not limited to:

• Professional attitude and appearance
• Strong verbal communication skills
• Prior Body Shop CSR expereience
• Proven customer support experience with strong attention to detail
• Ability to maintain composure under pressure
• Ability to multi-task, prioritize and manage time effectively
• Excellent Customer Service skills
• Body Shop experience is a plus but not required
• Basic proficiency in Microsoft Office Suite
• Positive attitude
• High school diploma or general education degree (GED).
• Valid driver's license with Clean driving record
• Must be willing to submit to a background check and drug screen

Sawgrass Ford’s Commitment to you:

-Health, Dental, and Supplemental Insurance Benefits

-Sick time and paid time off

-401 (K) retirement account with an EXCELLENT match

-Training and ongoing professional development

-Dealership exclusive discounts on all our vehicles, parts and services

-Great work-life balance

-Positive work culture environment

Sawgrass Ford provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

Sawgrass Ford has a Drug Free Workplace Policy and must be observed by all employees

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer relationship management: 3 years (Required)
• Phone etiquette: 2 years (Required)
• Body Shop Customer service Representative: 2 years (Required)
• Customer Service Rep: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person