Description

SUMMARY: Under the leadership of the Area Director and Senior Director, the program manager is responsible for the

day-to-day implementation of the program. A Program Manager develops, implements, and provides supervision for 1-3

LSS programs. Works with Director to establish program budgets and ensure that the programs operate within said

budgets. Provides management and supervision of staff, volunteers, and resources. Ensures staff receive adequate

training both job specific and agency wide.

Essential Duties and Responsibilities include: (other duties may be assigned by supervisor)

• Implements, coordinates and monitors program(s).

• Ensures that daily administrative tasks and clerical duties are accomplished in an accurate and timely manner.

• Assists supervisor in Fiscal Management to ensure that program is running at budgeted levels.

• Oversees Data Base Management Systems and operations.

• Fosters positive relationships with staff and volunteers.

• Facilitates volunteer coordination and supervision.

• Assists supervisor with public relations tasks and fundraising.

• Supervises ordering of supplies and equipment including PO generation.

• Reviews and adheres to work scope for each program.

• Fulfills all grant requirements.

• Trains staff with guidance from supervisor.

• Determines client eligibility for program.

• Approves client funds/expenses as needed.

• Monitors charts for service provision in Quality Assurance tasks.

• Assures Confidentiality and HIPPA Privacy Rules Compliance.

• Participates in required meetings/trainings.

• Provides back-up of staff positions as needed.

• Assists supervisor with annual staff performance evaluations.

• Carries a caseload (such as Case Management) if needed.

• Plans, conducts and documents staff meetings.

• Oversees crisis intervention responses and involves clinical staff as appropriate.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information

skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when

dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;

Responds to requests for service and assistance; Meets commitments.

• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without

interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets

clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing

style to meet needs; Able to read and interpret written information.

• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views;

Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own

interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to

succeed; Recognizes accomplishments of other team members.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds

commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition

and evaluates results.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively

influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides

vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and

optimism; Mobilizes others to fulfill the vision.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes

responsibility for subordinates' activities; Is available to staff; Provides regular performance feedback; Develops

subordinates' skills and encourages growth; Continually works to improve supervisory skills.

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures;

Conserves organizational resources.

• Ethics - Works with integrity and ethically; Upholds organizational values.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates

suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in

a manner that gets others' attention.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and

explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely

decisions.

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements written below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Education: Depends on specific position. Minimum bachelor’s Degree in social service-related field (Specific programs

may require a master’s degree such as MSW, MSG, MFT or related Master’s degree) and three five years management

experience and/or training, or equivalent combination of education and experience.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. Ability to write reports, business correspondence, and

procedure manuals. Bilingual is preferrable

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,

diagram, or schedule form.

Supervisory Skills: Carries out supervisory responsibilities in accordance with the organization's policies and

applicable laws. Responsibilities include planning, assigning, and directing work of staff. Assists with hiring

employees and conducting performance appraisals.

Driving: Clear California Driver’s License (Must allow DMV check before hire with monitoring throughout

employment) a working vehicle and proof of current vehicle insurance as required in the driving policy.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or

feel objects, tools, or controls; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the

ability to adjust focus.

Driving is required for the position to attend meetings, fundraisers, trainings etc.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Stress level is moderate, with occasional periods of high stress.