Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision

expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 40 diverse programs/services at 14 distinct locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s Love by embracing, equipping, and

empowering vulnerable people in Southern California.

Job Summary:

SUMMARY: Under the leadership of the Clinical Senior Director, the Program Manager is responsible for program

operations and personnel. This position develops and implements program services that provide quality of care and

effective services to individuals and families. The Program Manager collaborates with the Clinical Senior Director and

the CalAIM Programs’ Regional Director to establish program budgets and ensure that the programs operate within

budgets, and in compliance with guidelines and policies. This position will build and supervise a staff team and

provide training and guidance to effectively provide quality services to under resourced individuals, families, and

communities.

Essential Duties and Responsibilities include:

· Ensures that delivery of program services are aligned with LSSSC's vision, mission, and values.

· Provides effective leadership of their team’s operations.

· Reviews and adheres to work scope for each program according to contract guidelines.

· Develops program work plan and standard operating procedures as appropriate.

· Provides their staff with ongoing supervision, support, and training.

· Manages crisis intervention responses and involves clinical staff as appropriate.

· Coordinates the recruitment, hiring, training, development, and evaluation of staff.

· Provides back-up of staff positions as needed.

· Collaborates and works in conjunction with other CalAIM Program Managers, Senior Program Managers and Regional Director.

· Engages stakeholders in program development and enhancement activities.

· Oversees the data entry process.

· Tracks program enrollments and activities, working with the Finance Dept. to ensure accuracy for all billing data.

· Supports and participates in program audits and conducts Quality Assurance and Utilization Reviews of program services.

· Assists in program management and budgetary planning and reports as well as other related compliance reporting. 

· Collaborates cross departments to apply for/renew grants and funding sources to support capacity building and program operations. 

· Represents LSSSC at CalAIM program conferences, trainings, and related meetings in San Bernardino County. 

· Cultivates partnerships with local providers and/or funders to provide services for the community. 

· Assures compliance with confidentiality and HIPAA Privacy Rules. 

· Supervises the ordering of supplies and equipment. 

· Other duties may be assigned. 

Competencies: To perform the job successfully, an individual should demonstrate the following competencies: 

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. 

· Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. 

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members. 

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision. 

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for staff activities; Is available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Continually works to improve supervisory skills. 

· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources. 

· Ethics - Works with integrity and ethically; Upholds organizational values. 

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. 

· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements written below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education: A bachelor’s degree required, and master’s degree preferred or working towards a master’s degree in

public health, social services, or similar field. At least three (3) years of experience in working in public health, health care programs, social services, homeless services, outreach, case management, or working with vulnerable populations with a minimum of two (2) years’ experience supervising a team or similar level of leadership. 

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Bilingual is preferrable. 

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Organizational Skills: Strong organizational skills, with strong attention to detail and task oriented. 

Supervisory Skills: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work of staff. Assists with hiring employees and conducting performance appraisals. 

Driving: Clear California Driver’s License (Must allow DMV check before hire with monitoring throughout employment) a working vehicle and proof of current vehicle insurance as required in the driving policy. 

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software and Spreadsheet software. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Driving is required for the position to attend meetings, fundraisers, trainings etc. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Stress level is moderate with occasional periods of high stress.