Courthouse News Service is Hiring a Customer Support Specialist Near Ontario, CA
- Monitor incoming support requests across multiple channels: phone, email, Slack/Groove
- Respond promptly to questions and issues reported by customers and internal users; ask the right questions in order to fully understand what is needed/what may be going wrong
- Read (and frequently revisit) our product documentation, and know how our systems are expected to behave
- Be able to help customers learn how to use specific product features correctly
- Be able to analyze, troubleshoot, and effectively report product malfunctions (by testing scenarios/reproducing errors)
- Meet with and communicate recurring problems/requests/opportunities to your supervisor and our product development team
- Follow up with customers and users to ensure reported issues are satisfactorily resolved
- Previous experience as a Customer Support Specialist or similar CS role
- Demonstrated ability to speak and write clearly, professionally, and kindly
- Demonstrated ability to cooperate
- Patience
- Curiosity
- Decision-making skills
- Problem-solving skills
- GrooveHQ – our current helpdesk software*
- Jira – our current software development/project management software*
- CasePortal – our proprietary legal research platform*
- DataLocker – our internal data intake system*
- Microsoft Office (Word, Excel, Outlook, Teams)
- Google Suite (Docs, Sheets)
- Zoom
*training will be provided
- Median Response Time
- Median Resolution Time
- Customer Satisfaction Scores (CSAT)
Job Summary
Full Time
IT Outsourcing & Consulting
$63k-86k (estimate)
03/16/2024
06/13/2024
newcomplaints.com
Pasadena, CA
<25
IT Outsourcing & Consulting
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The job skills required for Customer Support Specialist include Problem Solving, Microsoft Office, Customer Support, Decision Making, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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