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Were seeking a customer-oriented Technical Support Engineer (App Services) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. Were problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
Responsibilities:This role focuses on providing exceptional customer support, not on hands-on development.
The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. Youll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
This role will:
APTS is a good fit for you if:
In this role:
Full Time
$80k-101k (estimate)
05/05/2024
05/18/2024
tekexperts.org
COLUMBUS, OH
100 - 200
2009
Private
$10M - $50M
Wholesale
Tek Experts is a provider of repair services for cell phones and computers.
The following is the career advancement route for Tech Support Engineer (App Services) positions, which can be used as a reference in future career path planning. As a Tech Support Engineer (App Services), it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Engineer (App Services). You can explore the career advancement for a Tech Support Engineer (App Services) below and select your interested title to get hiring information.