We’re searching for a Learning and Development Training Team Leader to provide dynamic, responsive, and collaborative management of Learning and Development Training services to support the mission and goals of the company. This includes the planning, development, implementation, management, as well as comprehensive support for the teaching and learning activities of the staff and students. We have roles available in Costa Rica, Nigeria, and other sites. You will work within the Tek Experts Learning Solutions unit under the Chief Learning Officer.

Driving exceptional outcomes with purpose-built solutions. 

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

This role will:

• Manage the implementation of technical, professional, and management development programs, maintaining a consistent program that is aligned to the global agenda, content, and measurable outcomes
• Address issues and roadblocks to consistency
• Escalate issues to management in a timely manner
• Facilitate the management of training programs like Trail Blazers, directing, coaching, and supporting a team of instructors to achieve team and individual KPIs that demonstrate program impact
• Collect and analyze data that measures the employee’s progress during the course, the quality of delivery, and shows evidence of performance improvement on the job where applied
• Collaborate with business partners in monthly program reviews that summarize progress against implementation plans and performance data. Lead discussions with business partners to gain insights and make decisions that will improve learning and business outcomes
• Support Global Learning and Development Program Managers to develop new course content and to implement new online, blended, and classroom programs as well as evaluate instructors to ensure consistently high levels of facilitation
• Support global project teams to implement new roles or new lines of business in location as well as managing and maintaining classroom facilitation, working with IT to ensure a professional working environment
• Review and maintain data security measures with network operations and data processing staff as well as develop and administer technology training delivery logistics

In this role: 

• A Bachelor’s Degree in Education, Organizational Development, or Instructional Design as well as certification in Facilitation, Coaching, or leadership programs are strongly preferred but not required
• 2 years in education or corporate learning roles, 1 year of management experience, and experience implementing large-scale programs and delivering blended learning
• Professional fluency in English is essential, both written and oral including interpersonal skills
• Broad exposure to instructional strategies for technical skills, soft skills, classroom, social, MOOCs, microlearning, and virtual learning
• Strong data analytics, project management, performance management, classroom facilitation skills
• Collaborates effectively with others to identify and resolve issues as well as influence without authority