Job Description: Dispatcher/Customer Service Representative

The Dispatcher is responsible for providing support for all home delivery services for the designated market area. Position involves giving direction and measuring success of the overall delivery operation in coordination with the Assistant Manager.

Primary Duties & Responsibilities

Assist in the management of the day to day operations of contracted drivers, which includes but is not limited to: maintaining Motor Carrier schedules, maintaining positive working relationships with Motor Carriers.

• Manage the dispatch of Motor Carriers and resolve issues and opportunities throughout the day.
• Monitor Motor Carriers deliveries daily.
• Schedule and confirm all customers for delivery.
• Assist Manager in identifying problem areas and offer substantive solutions to improve operational efficiencies.
• Adhere to and enforce all operational procedures and policies.
• Other job duties and responsibilities as assigned.
• Must be willing to work a flexible schedule and be available for overtime as needed
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Effectively manage large number of incoming calls
• Handle and resolve customer issues
• Respond promptly to customer inquiries

Education/Experience

• Two-year degree or equivalent work experience.
• Prior experience in Customer Service.

Skills/Abilities

• Computer proficiency.
• Excellent communication skills both written and verbal.
• Must possess strong interpersonal skills.
• Must have the ability to prioritize work load and manage time.
• Bilingual (Spanish) is a plus.

Job Type: Full-time

Pay: From $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Dispatching or customer service: 1 year (Preferred)

Ability to Relocate:

• Canton, MA: Relocate before starting work (Required)

Work Location: In person