The Operations Manager is responsible for achieving the overall performance goals for productivity, cost, quality, of a dedicated-on site white glove home delivery service.

Primary Duties & Responsibilities

· Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.

· Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.

· Interact daily with onsite clients to ensure understanding of existing and emerging customer needs.

· Develop and achieve agreed budget, revenue and profit (P&L) for site.

· Manage the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.

· Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

· Undertake efforts to help ensure that the relationship with the carriers is respected and maintained.

· Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime.

· Work closely with routing and dispatch team to coordinate effective home delivery routes.

· Manage, monitor daily loadout and dispatch processes for home delivery teams daily.

· Responsible for the recruitment and retention of Contract Carriers.

· Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.

· Ensure customer and vendor contract requirements are administered and enforced.

· Enforce company safety standards and ensure the associates are complying with policies and procedures to reduce accidents and create a safe working environment.

Education/Experience

• Bachelor’s degree in business or logistics, transportation management is preferred, not required.
• 3- 5 years’ management experience in a 3PL or home delivery environment.

Skills/Abilities

• Bi-lingual a plus
• Skilled at balancing multiple priorities in a fast-paced environment.
• Knowledge of computerized transportation systems.
• Ability to effectively communicate verbally and written as well as practice active listening skills.
• Ability to work a flexible schedule to meet business needs.
• Computer literate with general knowledge of software to include Microsoft Office Suite

Job Type: Full-time

Pay: $63,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person