Job Description- Operations Supervisor

The Operations Supervisor provides operational leadership to individual contributors and hourly workforce to achieve overall performance goals for productivity, cost, quality, of a dedicated-on site white glove home delivery service.

Primary Duties & Responsibilities

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
• Supervise the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules.
• Perform all supervisory responsibilities for assigned staff, which include scheduling, assigning work, hiring, training and development, and addressing/documenting performance or disciplinary issues.
• Monitor the established KPI and productivity goals for subordinates and drivers.
• Engagement with the customers, client and drivers to ensure proper communication is distributed for successful completion of deliveries in the established time frame.
• Interact daily with onsite clients to ensure understanding of existing and emerging customer needs.
• Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.
• Investigate and resolve complaints concerning route operations (internal and external).
• Oversee the preparation, collection, formatting, auditing and submission of driver payroll documentation.
• Monitor calls and be prepared to de-escalate calls.
• Supervise and monitor daily load-out and dispatch processes for home delivery teams.
• Help sustain an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.
• Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.
• Enforce company safety standards and ensure the associates are complying with policies and procedures to reduce accidents and create a safe working environment.
• Ensure customer and vendor contract requirements are administered and enforced.
• Undertake efforts to help ensure that the relationship with the carriers is respected and maintained.

Education/Experience

• Bachelor’s degree in business or logistics, transportation management is preferred, not required
• 1- 3 years’ supervisory experience in a 3PL or home delivery environment

Skills/Abilities

• Bi-Lingual
• Skilled at balancing multiple priorities in a fast paced environment
• Ability to effectively communicate both verbally and written as well as practice active listening skills
• Ability to work a flexible schedule to meet business needs
• Computer literate with general knowledge of software to include Microsoft Office Suite and transportation systems

While performing the duties of this job, the employee is regularly required to stand; use hands and fingers to handle objects, tools; reach with hands and arms. The employee frequently is required to walk and stand, kneel, crouch, or crawl. The employee must be able to stand and bend for up to ten hours. The employee must be able to lift and/or move up to 50 lbs.

FGO Logistics is an Equal Opportunity Employer

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Chesapeake, VA: Relocate before starting work (Required)

Work Location: In person