**This is a full-time Human Resources Internship from May through August 2024. It will be on-site in Springfield, VA.**

SUMMARY

Provides temporary administrative and clerical service and support to business units. Implements administrative or operational systems, policies and procedures. Monitors assigned processes or projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following. Performs other duties as assigned.

• Answers phones and monitors, responds to or forwards e-mails.
• Enters source codes for incoming calls or performs other processing of customer inquiries or issues.
• Assists in providing operational staff with upcoming activities and tasking.
• Provides data or information by responding to questions and requests.
• Escalates non-routine matters and reports issues to appropriate staff.
• Prepares routine correspondence, notifications and reports.
• Makes photocopies, faxes documents, files paperwork and documents either physically or electronically.
• Prepares forms for requested services and enters required data or customer requirements into company computer system.
• Processes incoming paperwork, expedites work results and maintains work flow.
• Keys data into computer and web-based programs or spreadsheets and compiles reports or issues task activity.
• Keeps accurate and detailed records pertaining to his/her activities in the Company’s behalf.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Customer/Client Focus.
• Ethical Conduct.
• Personal Effectiveness/Credibility.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess beginner to intermediate skills in Microsoft Office – Excel, Outlook and Word. Minimum keyboarding skill of 35-50 wpm.
• Ability to communicate effectively, both orally and written, multi-task, and prioritize as needed.
• Must be accurate and customer-oriented with attention to detail and timely execution of tasks.

Required Education and Experience:

High school diploma or general education degree (GED); some positions may require post-high school education or training and/or up to three to six months of direct or related experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions for short periods of time. The noise lever in the work environment is considered moderate.

EOE, including disability/vets