WKND Nights, FRI and SAT night shift 10:30 PM-6:30 AM

Description: Receives telephone calls and processes pages for physician and hospital staff members. Handles and makes emergency and informational overhead announcements. Receives telephone calls and processes patient information and clinical directory assistance. Participate in weekend on-call responsibilities to assure coverage of all weekend shifts. Has direct patient contact when replacing patient phone equipment.. Using complex thinking and problem-solving skills, independently answer, triage, and route phone calls related to paging requests and patient information.

QUALIFICATIONS:

• High School Diploma required
• Communications or Business Degree preferred
• 2-5 years of hospital and/or call center and/ or customer service experience or equivalent combination of education and experience preferred

Apply online: Careers at the University of Rochester: Apply online at https://rochester.edu/working/hr/jobs job number 250108. The University of Rochester is an Equal Opportunity Employer - EOE Minorities/Females/Protected Veterans/Disabled.

Pay Range: $18.52 - $25.01 Hourly- The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

COVID-19 considerations:

PPE, Staff Training, Cleaning, Hand Sanitizer, Screening

Ability to commute/relocate:

• Rochester, NY 14642: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High School Diploma required, Communications or Business Degree preferred

Experience:

• Hospital and/or call center and/ or customer service experience or equivalent combination of education: 2-5 years (Preferred)

Work Location: In person

Job Type: Part-time

Pay: $18.00 - $23.40 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Weekends only

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative experience: 1 year (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: In person