Step into the world of healthcare! Join our team as a Front Desk Coordinator (also known as an Outpatient Access Representative) and dive into the fascinating field of healthcare administration. We're searching for a compassionate individual with a passion for assisting patients and supporting our clerical team. If you're detail-oriented, possess excellent communication skills, and thrive in a dynamic office environment, this role offers an exciting opportunity to contribute to the well-being of our patients

Schedule

Looking for a role that fits your schedule? Join us for a flexible opportunity! Our TAR position offers up to 17.5 hours per week, with convenient options to work either an 8-hour shift or split shifts covering 4 hours in the morning or afternoon. Whether you're balancing other commitments or prefer set hours, this position allows you to tailor your schedule to suit your needs. Apply now and find the perfect balance between work and life!"

Job duties

• Welcome and register patients with warmth and professionalism as they arrive for their appointments, ensuring their comfort and confidentiality. Verify their demographic and insurance details, ensuring accuracy, and collaborate seamlessly with our administrative team to maintain thorough and precise records.
• Serve as the first point of contact for our patients, triaging incoming calls with care and efficiency. Assess their needs attentively, addressing concerns promptly, and direct inquiries to the appropriate healthcare professionals. Uphold the highest standards of patient privacy and professionalism with every interaction.
• Facilitate clear and effective communication between patients and our healthcare team. Relay essential medical information accurately and promptly as directed by our physicians and nurses, ensuring seamless access to vital patient records.
• Manage the scheduling of procedures, follow-up appointments, and tests with precision and attention to detail. Evaluate and clarify medical information to guarantee accuracy and completeness, ensuring that every patient receives the care they need in a timely manner.

What We're Looking For:

• A high school diploma is required, demonstrating your foundational education.
• Bring at least 1 year of experience in either an administrative or customer service role, showcasing your ability to navigate various responsibilities with ease.
• Showcase your knack for autonomy by demonstrating your ability to work independently, juggle multiple tasks, and effectively utilize computer systems.
• Highlight your exceptional interpersonal skills, showing your dedication to providing top-notch customer satisfaction.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Job Type: Part-time

Pay: From $17.47 per hour

Expected hours: No more than 17.5 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No nights

Work Location: In person