Job Summary

Promote team work and patient care in hospital setting by operating computer systems, perform a variety of clerical duties in support of assigned area to include data entry, answer phones, enter computer orders, assist as needed, and maintain files and other related duties. Serve as a role model to promote the SRMC Values, a positive work environment and efficient, quality patient care. Serve as a role model to promote the SRMC Values, a positive work environment and efficient, quality patient care. Report compliance or equipment issues to department director. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignments may include neonate, pediatric, adolescent, adult and geriatric age groups.

Job Duties and Responsibilities

• POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs
• PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
• Provides administrative and clerical services as needed, such as data collection, scheduling appointments, verifying medical coverage, and telephone duties.
• Assists RN’s with one-to-one observation of high-risk emergency department patients
• Performs electronic or paper-based order entry based on specific delegation from an RN or ED provider
• Report potential and actual patient safety, concerns, medical errors and or near misses in a timely manner thru the chain of command and document within the PSN system.
• Establish a compassionate environment by providing emotional psychological and spiritual support to patient, friends and families.
• Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies.
• Active participation in hospital strategic initiatives such as quality improvement and monitoring TJC compliance.
• May coordinate routine office activities and administrative functions in support of the emergency department.
• Clerks may assist with patient wheelchair or stretcher transportation as necessary
• Clerks who meet the job qualifications for ED Technician or Advanced ED Technician may cross-train and cross-cover those roles with ED Manager or ED Director approval
• Perform miscellaneous job-related duties as assigned.

SRMC Core Values

Integrity: Our words and actions match our values

To Serve: We put the needs of others before our own

Excellence: We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality: We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork: We enjoy the ability and power to work collaboratively to deliver exceptional service

Accountability

· Position doesn’t have the scope of decision making, budget, assets and planning responsibilities.

Communication Skills

· Contacts are normally made with others within UNM-Sandoval, including patient and their family contact.

Required Qualifications

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, forms, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Good customer service skills
• Good time-management skills
• Effective written and verbal communication skills
• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to cooperate and interact with co-workers

Minimum Qualifications/Requirements

Education: High School Diploma or GED equivalent

Preferred Qualifications/Requirements

Education: Associates or Bachelor’s degree in healthcare or business-related program

Work Experience: One (1) year medical terminology experience and/or health care related experience

Conditions of Employment

• Must pass a pre-employment criminal background check and a post offer drug screen.

· Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

· Tuberculin Skin Test required annually.

· Hospital required vaccinations

· Hospital required competencies

Working Conditions

• Typical office and/or patient care, acute care hospital environment
• Regularly exposed to the risk of bloodborne/airborne disease.
• Contact with patients under wide variety of circumstances.

• Occasional exposure to minimal physical risk.
• May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, on-call, and overtime.
• Will be expected to attend evening meetings at least once/month