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JOB SUMMARY
Perform a variety of front and back office clerical duties in support of assigned area to include but not limited to collecting patient data, obtaining patient medical history; performing treatment procedures, preparing instruments for sterilization; maintaining a sanitary work area; coordinating and scheduling appointments and verifying medical coverage. May perform a variety of clerical duties to include basic cashiering duties. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.
ESSENTIAL FUNCTIONS
- Essential and other responsibilities and duties may include but are not limited to the following:
PCMH/PCSP - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
PATIENT CARE - Assist in preparation of patient care to include the admission, transfer and discharge process; phone in prescriptions; assist the provider with a variety of treatment procedures as requested to include setting up sterile fields and chaperoning
PATIENT CARE - Perform routine non-invasive treatment procedures to include saturation, administration and urine dipstix; may perform invasive procedures to include but not limited to phlebotomy, ear irrigation, catheterization, and EKG's
MEDICATION - Administer medication, including Parenteral (IM, SQ, ID); Oral Drops, Eye Drops, and Oral via Seven Rights; document and communicate clinical findings (After completion of UNMH MA Medication Administration course)
PATIENT CARE - Perform basic patient initial screening; intakes and records vital signs; records chief complaints; patient data collection; report any changes in condition or behavior of patients to appropriate personnel
DATA - Enter various data into computer and forms; verify data, make corrections and ensure accuracy; schedule patient appointments; answer and direct phone calls as requested; take and relay messages to providers/nurse
CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
ENVIRONMENT - Maintain a sanitary work area to include patient care rooms, equipment and instruments; report equipment problems; order and stock supplies; maintain appropriate PAR levels
CUSTOMER SERVICE - Provide and ensure quality service and customer satisfaction
RELATED WORK - Perform related duties and responsibilities as required
PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
MINIMUM QUALIFICATIONS
EDUCATION: High School Diploma or GED equivalent; MA accredited program graduate or 2 yrs MA experience on DD Form 214
EXPERIENCE: No minimum experience required
LICENSES/CERTIFICATIONS:
CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position
Certification as a Certified Medical Assistant From a National Medical Assistant Certificating body: (CMA, RMA, AMT, AAMA, NRCMA, CCMA, etc) (School certificate will not suffice) must be obtained within 45 days of hire
TESTING REQUIREMENTS:
Tuberculosis testing is completed upon hire and additionally as required
PREFERRED QUALIFICATIONS
PREFERRED EXPERIENCE:
2 years directly related experience
Bilingual English/Spanish
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
WORKING CONDITIONS
ENVIRONMENTAL CONDITIONS:
Sig Hazard: Chemicals, bio hazardous materials requiring extensive safety precautions and may require protective equipment
Limited access to med room. Med Admin Policy, Att A
May be required or is required to rotate work shifts
May be required to travel to various work sites
PHYSICAL CONDITIONS:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.
Behaviors of Excellence - We Make it Better
We Care
We treat everyone with courtesy and respect.
We take time to listen.
We make people feel welcome with a greeting and smile. We anticipate the needs of others.
We value the patients perspective.
We do good work
We keep our skills and knowledge up to date.
We learn from our mistakes.
We are thorough, accurate, and timely in our documentation. We are open to change and improved processes.
We care about the details.
We need each other
We stay positive.
We dont gossip.
We value our diversity.
We help and encourage each other. We collaborate.
We share
We thank each other often and share credit.
We use appropriate language in speech and emails.
We explain what we are doing, encourage patients, and provide updates. We share ideas and information, and we welcome feedback.
We respond promptly to emails, pages, and calls.
We look after things
We are good stewards of our resources, equipment, and supplies. We are dependable, reliable, and on time.
We make efficient use of our time.
We take the initiative and follow through.We do the right thing, even when no one is watching.
We keep it safe
We wear our badges.
We adhere to handwashing guidelines.
We report any unsafe conditions that we see.
We protect the privacy of our patients.
We follow all safety protocols and respect the chain of command.
We show our pride by how we look
We dress professionally and comply with the dress code. We maintain tidy work areas.
We help keep our campus clean.
We put things where they belong.We protect our institutions reputation.
Full Time
Hospital
$33k-40k (estimate)
02/17/2024
05/13/2024
unmsrmc.org
RIO RANCHO, NM
200 - 500
Private
JAMIE SILVA-STEELE
<$5M
Hospital