JOB SUMMARY

The ENT (Ear, Nose and Throat) Nurse Coordinator provides clinical and operational support to the surgeons and patients of the ENT Program. The Coordinator is the primary contact for patients, works closely with the providers to ensure the appropriate patients are scheduled with the appropriate tests (imaging, laboratory, etc.), and resolves patient concerns and issues. Coordinates patients and services between SRMC, UNMH Clinics, UNM School of Medicine and the operating rooms. Serves as a practice resource and educator for patients and staff. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include; adolescent, adult and geriatric age groups

ESSENTIAL FUNCTIONS

- Essential and other responsibilities and duties may include but are not limited to the following:

MISCELLANEOUS - Perform miscellaneous job-related duties as assigned

RESOURCE - Serves as a resource and participates in any compliance issues or initiatives

KNOWLEDGE - Maintains current knowledge of industry safety and performs ongoing assessment of the environment for safety compliance

POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs

PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

SCHEDULE - Review internal ad hoc requests and coordinate with Centralized Scheduling to appropriately schedule patient based on provider preference, acuity or illness, etc.

COORDINATE - Coordinate operating room schedules and availability

POINT OF CONTACT - Serve as the primary contact for external referring providers: appoint patients, maintain communication regarding patient’s status, build relationships with provider staff

QUALITY - Proactively coordinate and communicate with various departments (both external and internal) to coordinate services, resolve operation issues, and improve quality of patient care

QUALITY - Coordinate quality initiatives and activities and assist with the development of written standards and protocols

LIAISON - Serves as a liaison between providers, patients, and staff by assisting with education needs, problem resolution, and health management

QUALITY - Serves as a clinical resource, ensuring quality patient care that meets national and quality standards EFFICIENCY - Work closely with the Clinic Unit Director to improve efficiency and patient flow
SCHEDULE - Coordinate provider schedules between the clinics (UNM Health System) and the operating room REVIEW - Review clinic schedules to ensure patient have the lab tests, imaging, etc. required for the clinic visit COMMUNICATION - Communicate to staff patient safety and patient satisfaction processes; resolve patient complaints

COACH - Serves as a resource and coach for Quality Assurance Projects in the Clinics

DOCUMENTATION - Responsible for assurance of accurate documentation of information related to patient care activities, regulatory requirements, data collection and statistical reporting

MINIMUM QUALIFICATIONS

EDUCATION: Bachelor's degree in Nursing

EXPERIENCE: 2 years related experience

LICENSES/CERTIFICATIONS:

Licensed Registered Nurse (RN) in State of New Mexico or as allowed by reciprocal agreement by State of New Mexico
CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position

TESTING REQUIREMENTS:

Tuberculosis testing is completed upon hire and additionally as required

PREFERRED QUALIFICATIONS

PREFERRED EDUCATION: Master's Degree in Nursing

PREFERRED EXPERIENCE: 3 years directly related experience

WORKING CONDITIONS

ENVIRONMENTAL CONDITIONS:

Sig Hazard: Chemicals, bio hazardous materials requiring extensive safety

precautions and may require protective equipment

PHYSICAL CONDITIONS:

Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Behaviors of Excellence - We Make it Better

We Care

We treat everyone with courtesy and respect.
We take time to listen.
We make people feel welcome with a greeting and smile. We anticipate the needs of others.
We value the patient’s perspective.

We do good work

We keep our skills and knowledge up to date.
We learn from our mistakes.
We are thorough, accurate, and timely in our documentation. We are open to change and improved processes.
We care about the details.

We need each other

We stay positive.
We don’t gossip.
We value our diversity.We help and encourage each other. We collaborate.

We share

We thank each other often and share credit.
We use appropriate language in speech and emails.
We explain what we are doing, encourage patients, and provide updates. We share ideas and information, and we welcome feedback.
We respond promptly to emails, pages, and calls.

We look after things

We are good stewards of our resources, equipment, and supplies. We are dependable, reliable, and on time.
We make efficient use of our time.
We take the initiative and follow through.We do the right thing, even when no one is watching.

We keep it safe

We wear our badges.
We adhere to handwashing guidelines.
We report any unsafe conditions that we see.
We protect the privacy of our patients.
We follow all safety protocols and respect the chain of command.

We show our pride by how we look

We dress professionally and comply with the dress code. We maintain tidy work areas.
We help keep our campus clean.
We put things where they belong.We protect our institution’s reputation.