Applied Minds is Hiring a Help Desk Administrator Near Burbank, CA
Overview
We are seeking an on-premise Help Desk Administrator to provide IT help desk support and administration to Applied Minds employees and infrastructure, including monitoring and managing incoming help desk requests, maintaining inventory, setting up new users, maintaining network equipment, printers, conference room technology, and assisting the IT team with projects as needed. We support users across many time zones, ensuring reliable business communications and system uptime.
Responsibilities
- Support IT inventory, ordering, installation and deployment to end-user environments
- Inventory: Organize and maintain IT inventory and conference room equipment
- Hardware: Deploy, upgrade and repair laptops and desktops for Windows and macOS
- Support VOIP phones, video devices and printers/copiers
- Mobile devices: Prep and troubleshoot iOS and Android devices
- Software: Application installation and troubleshooting, anti-virus, email and mobile device security tools, password managers, MFA, VPNAssist with user/device onboarding and offboarding
- Proactively identify user needs, resolve technical issues, and provide appropriate user training
- Direct unresolved issues to next-level personnel
- Walk end-users step-by-step through problem-solving processes; follow up to ensure satisfactory service
- Monitor system use, performance, device capacities and backups
- Provide clear written and verbal communication, including spreadsheets, reports and procedural documentation
- Support and administer Microsoft 365 apps, email, calendar, Teams
- Assist with security badge printing and assignments
- Maintain and assist with video-teleconference and AV systems, and meeting room presentations
- Assist with wired and wireless network connectivity troubleshooting using common tools and utilities
- Use Active Directory to manage user accounts, groups and permissions for multiple systems
- Use help desk ticket platform to track requests
- Vigilantly uphold cybersecurity best practices
- Share on-call and other duties as assigned
Qualifications
- 5 years IT experience, preferably help desk, in a mixed computing environment for medium sized companies with increasing complexity, supporting on-prem and remote users and systems
- Degree in Computer Science, Information Technology, or related field or equivalent experience with comprehensive knowledge of computer systems
- Excellent problem-solving and analytical skills
- Patient, friendly demeanor with good follow through.
- Experience working independently and on group projects
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Demonstrated flexibility, able to quickly adjust to changing priorities with good business judgement
- Understanding of networking fundamentals: VPN, firewalls, routing, and switching
- Understands fundamentals of fileservers, databases, SaaS, file transfer and cloud tools
- Experience deploying and troubleshooting Windows and macOS systems
- Experience deploying and troubleshooting Android and iOS devices
- Experience working with Active Directory, Group Policy, and Windows Server
- Experience working with Microsoft 365 Enterprise tools
- Ability to lift/carry/climb to service and organize computer hardware, misc. supplies
- Familiarity with Adobe and Autodesk design applications is helpful
- Eager to learn and discuss new technologies
Job Summary
Other
IT Outsourcing & Consulting
$58k-73k (estimate)
04/03/2024
04/01/2025
appliedminds.com
BURBANK, CA
<25
2000
CECIL ROSEN III
$5M - $10M
IT Outsourcing & Consulting
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About Applied Minds
Founded in 2000, Applied Minds draws on the talents of nearly 150 employees and a network of subject matter experts to innovate by melding art, design, science, and engineering. We help organizations ask the right questions and then provide unexpected, yet powerful solutions. With a passion for inventing the future for our clients, we bring together brilliant and creative people from numerous disciplines into multidisciplinary teams to work on projects such as autonomous systems, command centers, modeling and simulation systems, robotics, spacecraft, UAVs, user experiences, vehicles, and more. ...
Equipped with outstanding tools and technology, collaborative spaces, an art department, and advanced fabrication and prototyping facilities, we work in an informal, creative environment that blurs the lines between disciplines. If you have exceptional talent and passion, join Applied Minds and help us create for the ages.
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The job skills required for Help Desk Administrator include Troubleshooting, Help Desk, IT Support, Problem Solving, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Administrator positions, which can be used as a reference in future career path planning. As a Help Desk Administrator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Administrator. You can explore the career advancement for a Help Desk Administrator below and select your interested title to get hiring information.
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