Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world's most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.
Founded in 2006, Spiegelworld is a community of 700 organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.
Spiegelworld is looking for a part-time Cocktail Server to join the team at Superfrico within Caesars in Atlantic City. The Cocktail Server is responsible for being attentive to our guest's needs by taking orders, making recommendations, upselling, clearing tables, collecting payment, and resetting tables for the next service. Ultimately, you'll help provide an exceptional guest experience by providing personable, attentive, and timely service. Successful Cocktail Servers assist with guest's needs, present an elegant appearance and convey a warm and inviting attitude toward all guests of the show.
Primary Job Duties

• Deliver prompt, efficient and courteous service of food and beverages to guests in accordance with established standards.
• Staying guest-focused and providing exceptional service by making a positive impression on the guest.
• Maintain thorough menu and product knowledge.
• Checking identification to ensure customers are the legal age to purchase alcohol. Maintaining awareness of all state laws pertaining to the sale and service of alcoholic beverages.
• Ensuring proper set-up and maintenance of stations. Perform all aspects of opening and closing duties.
• Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Adhering to staff privileges and responsibilities.
• Follow company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage.
• Responsible for cash banks and slot banks, proper procedures for handling comps, room charges, credit cards, officer's checks and coupons.
• Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.
• Maintaining professionalism in both appearance and behavior at all times.
• Adhering to seasonal uniform and appearance requirements.
• Taking part in pre-service duties and applicable closing duties.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Assist other employees when needed.

Requirements

• At least one year of experience in a bar, lounge, nightclub or full service restaurant setting
• TIPPS Certification
• High school diploma or equivalent
• Working knowledge of POS systems
• Strong verbal communication skills with the ability to effectively communicate in English
• Excellent customer service skills
• Skill in establishing and maintaining effective working relationships
• Ability to work effectively with employees, guests, management and other departments
• Passionate about guest service and delivering the best guest experience each and every time
• Work calmly and efficiently under pressure
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
• A highly motivated and energetic personality with a strong commitment to excellence in hospitality
• Positive, engaging personality, and professional appearance. Exceptional interpersonal and communication skills
• Ability to initiate conversations with others in a polished, professional manner. Must be teamwork oriented and self-motivated
• Comfortable improvising in the moment as part of the guest experience
• Able to work in a club/nightlife atmosphere with loud music and flashing lights
• Maintaining any necessary licensing and work cards required, present and future. Must maintain proper safety and sanitation standards.
• Must have valid work authorization for the US

Physical, Environmental & Other Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in high volume professional foodservice environment
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Able to lift or carry up to 20lbs.
• Constant contact with executives, department management, applicants, employees and guests is necessary.
• Requires prolonged sitting or standing and mobility.
• Able to stand and walk for up to 8 hours
• Hazards may include, but are not limited to, slips, falls
• Requires bending and reaching.
• Requires eye/hand coordination.
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Benefits
Union provided benefits. Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include vacation time & paid time off including holiday pay opportunities. What's more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.
IDEA
All Spiegelworld employees participate in deepening the organization's commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in.
Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.
Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.