Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700 organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is looking for an experienced restaurant Floor Manager to join the team at Superfrico restaurant inside the Cosmopolitan of Las Vegas. The Floor Manager is responsible for ensuring a smooth flow of service through various tasks which include assisting customers and staff, ensuring prompt resolution of guest inquiries, and monitoring employees' performance. This position reports to the General Manager of Superfrico. 

Primary Job Duties

• Assist in training, leading, motivating, coaching front of the house employees to ensure that established cultural and core standards are met.
• Responsible for assigning side work and inspecting that side work is complete before employees go home.
• Oversee the organization, efficiency and policies pertaining to service in the dining room 
• Responsible for communicating daily changes that pertain to the shift (new menu items, price change, etc.) 
• Responsible for conducting shift briefings
• Responsible for updating associate Attendance records
• Responsible for strong floor presence and table touching
• Responsible for closing report
• Input work orders for items that require repairs 
• Supervises in terms of cleaning and repairs to the restaurant including performing daily inspections and periodic audits to check safety of equipment.
• Be visible in the operation, actively participating in service meetings, and daily operations. 
• Works on the restaurant floor during dinner hours, the floor comes first before any other duties.
• Resolves complaints from guests in a polite, friendly manner. 
• Ensures the restaurant looks, smells, and feels good (lighting, temperature, bathrooms, cleanliness, and seating arrangements) by doing walk through of all of our spaces at the beginning and the end of each shift.
• Assists with duties of other employees (i.e. server, food runner, etc.) when necessary because of an unexpected absence or extra volume.
• Promotes cooperative effort, a team spirit, and good morale among employees.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Performs other duties as assigned.

What You Bring

• Minimum of 2 years working in a high-end bar or restaurant
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Willingness to work late in the evening and on weekends, holidays
• High school diploma or equivalent.
• Passionate about guest service and delivering the best guest experience each and every time.
• Ability to initiate conversations with others in a polished, professional manner.
• Respond to inquiries from fellow employees and/or guests.
• Work calmly and efficiently under pressure.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Exceptional work ethic, strong attention to detail, and a collaborative attitude and a can-do approach to any request. 
• A highly motivated and energetic personality with a strong commitment to excellence in hospitality.
• Background check and drug screening as applicable
• Must have valid work authorization for the US
• At least 21 years of age.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a high volume professional foodservice and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.

What We Offer 

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible full time and part time employees that is designed to elevate your experience.

• We prioritize your well-being with 100% employer-paid health coverage
• Generous vacation and paid time off, including holidays
• Fuel your growth with professional development funding
• Embrace the chance to make a difference through paid time off for community service
• Secure your future with a 401k and matching contribution
• Enjoy employee discounts on diverse goods and services

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in. 

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.