What will I be doing ?

• You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems. 
• Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes 
• Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc) 
• Deliver product trainings via different channels (Live, Online, remote) and mediums 
• Support the implementation phase remotely or at customer locations as needed 
• Be a product knowledge expert, and remain up-to-date with product knowledge, business flow, sales process and market dynamics. 
• Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals 
• Assist in develop training program strategy, including defining and tracking objectives and key results 
• Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction. 

What skills do I need?

• Experience using Camtasia Studio, Articulate, Adobe Captivate, other authoring tools.
• Excellent written and verbal communication skills 
• Excellent customer service, skills plus ability to interface with global customers 
• Experience working with remote teams 
• Strong logical, analytical, critical thinking and problem-solving skills 
• Ability to understand, articulate and manage customer expectations 
• Ability to work in a fast paced start-up environment 
• Experience working with SaaS applications or Enterprise software solutions 
• Strong knowledge of MS Office tools 

• Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus 
• 10 years of experience in instructional design.
• 2-4 years of experience in customer-facing, teaching, or training role 
• Fluency in English 
• Ability to travel up to 10%