Are you ready to lead Master Electronics ' Service Desk team to new heights? Join us as a Service Desk Supervisor and make your mark in shaping our service delivery! This position operates out of our headquarters in Phoenix, AZ.

• Working closely with our Division Manager, you'll be at the forefront of developing and implementing top-notch Service Management processes, policies, and procedures
• You'll ensure that our Service Desk operates like a well-oiled machine by distributing workloads effectively and maintaining timely task completion
• As the mastermind behind our service desk software, you'll handle day-to-day administration duties with finesse
• Employee evaluations? You've got it covered, along with crafting short and long-term goals to keep our team motivated and focused
• Monitoring and reporting on Service Desk activities? That's your expertise
• You'll also be the go-to person for escalations, providing oversight on Service Desk projects and other department-wide initiatives
• Ensuring accurate desktop and software inventory? Check!
• You'll also ensure that our Service Desk staff accurately log their calls and time, maintaining transparency and accountability
• But that's not all you'll roll up your sleeves and troubleshoot, diagnose, and repair desktops, printers, and other peripherals
• Coordinating outside repairs and installations? That's part of your playbook too
• Guiding our team and users alike, you'll provide instructions on system features and policies, crafting user documentation to facilitate smooth operations
• And when it comes to staffing our automated Service Desk function, you'll ensure requests are promptly resolved while keeping our software in top shape
• Plus, you'll develop essential documentation to ensure continuity of service in your absence

• Experience :
  • You've got 5 to 8 years under your belt in information systems, desktop/support desk, or a related field
  • Plus, you've spent 1 to 3 years managing technical resources and support desk personnel, making you well-equipped for this leadership role
• Education :
  • While a Bachelor's Degree is preferred, we value hands-on experience and a strong track record of success just as much
• Technical Expertise :
  • You've got the know-how when it comes to computer operating systems, desktop application software, and computer hardware
  • Your proven knowledge sets you apart and ensures smooth sailing for our Service Desk operations

Pay Range: $65,000 - $75,000

Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.