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iAutomation, a high technology distributor of industrial automation components, has an immediate opening for an IT Service Desk Supervisor in North Attleboro, Massachusetts. iAutomation’s product offering includes machine control, motion control, sensing and vision, safety systems, mechanical components and stages. We offer engineered systems and services to provide OEM and end user customers a complete automation solution.
The IT Service Desk Supervisor leads the Desktop Support Specialists Team and is responsible for providing direct support to end users. The Supervisor will be responsible for the daily Help Desk operational processes for Access, Change, Event, Incident, Knowledge, and Request Management. The Supervisor will work with the IT Manager to ensure requests are fulfilled and analyzed, and incidents and problems are escalated, resolved, and reported. Responsible for coverage across CAS business units in multiple locations. Locations are manufacturing and distribution facilities, corporate offices, and remote users.
The successful candidate will possess an aptitude for teamwork, analysis, and resolution of issues. The candidate will possess a passion for operational excellence, and will have excellent interpersonal and soft skills, to liaison with both IT and Business departments.
Responsibilities include:
Requires a Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education, with 3 years of professional work experience in an IT support or technology team, and 2 years of IT desktop support supervisory experience.
iAutomation Supports Equal Opportunity Employment & Diversity
We Supports Equal Opportunity Employment & Diversity
Full Time
Wholesale
$74k-94k (estimate)
04/08/2023
06/07/2024
i-automation.com
NORTH ATTLEBORO, MA
100 - 200
1997
Private
CHARLES WILLIAMS
$50M - $200M
Wholesale
iAutomation is a designer and distributor of automation products for industrial manufacturers that includes control systems, sensors and compressors.
The job skills required for IT Service Desk Supervisor include Help Desk, IT Support, Computer Science, Active Directory, Teamwork, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Supervisor positions, which can be used as a reference in future career path planning. As an IT Service Desk Supervisor, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Supervisor. You can explore the career advancement for an IT Service Desk Supervisor below and select your interested title to get hiring information.