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About the Role
Our Workforce Management Coordinator is responsible for monitoring and reporting agent schedule adherence in real-time, working closely with Contact Center leaders, and calling out non-adherent activities in order to re-direct non-adherent agents back to their scheduled tasks.
Responsibilities include but are not limited to:
Qualifications
This position is a Work From Home position:
#LI-CO1
Full Time
$107k-148k (estimate)
05/03/2024
07/03/2024
The job skills required for Workforce Management Coordinator include Scheduling, Leadership, Workforce Management, Coaching, WFM, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Coordinator positions, which can be used as a reference in future career path planning. As a Workforce Management Coordinator, it can be promoted into senior positions as a Workforce Analytics Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Coordinator. You can explore the career advancement for a Workforce Management Coordinator below and select your interested title to get hiring information.