Description. The Workforce Analyst will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected candidate will monitor, report, and analyze intraday performance by business unit to ensure key performance indicators are met across the Global Enterprise and in an efficient manner. The position will be responsible for monitoring and communicating from a Global Contact Center perspective. This ...
The Workforce Management Analyst will work to support the forecasting and capacity planning needs of Pearson Customer Service & Support in conjunction with the Workforce Management (WFM) team and Operations Leaders. This position is integral to ensuring efficient planning of outsource (BPO) staffing for each Pearson line of business. This position will work closely with managers of each LOB to coordinate any anticipated changes to incoming volume...
The Workforce Management Analyst will work to support the forecasting and capacity planning needs of Pearson Customer Service & Support in conjunction with the Workforce Management (WFM) team and Operations Leaders. This position is integral to ensuring efficient planning of outsource (BPO) staffing for each Pearson line of business. This position will work closely with managers of each LOB to coordinate any anticipated changes to incoming volume...
Workforce Management Analyst. (3278311). The Ambulatory Contact Center (ACC) supports strategic operations of the Massachusetts General Brigham Hospitals and the Massachusetts General Physician Organization to improve service to patients and referring providers seeking care at our organization. The Workforce Management Analyst, under the guidance of and in collaboration with the department Manager, is responsible for key functions of ACC workforc...
DESCRIPTION. DayTwo Is looking for a Workforce Analyst to join our rapidly growing Member Enrollment Team. The Workforce Analyst is responsible for analyzing call center and care team operational performance utilizing workforce management models, tools, and systems to ensure optimum scheduling, forecasting, intra-day and real time monitoring, and reporting. Coordinate with call center and clinical leadership to ensure staffing is maximized. Contr...
Workforce Management Analyst. A nursing home group is seeking a Workforce Management Analyst to join our team. . Workforce Management Analyst. Job description. . . Analyze and develop creative solutions to address payroll costs, labor hours and related expense variances. . . Clearly present analysis to management to better make informed and timely decisions. . . Work closely with Staffing Coordinators and HRs to assist and support in facility sta...
