4 Workforce Management Coordinator Jobs in Paul, MN
Gateway Fiber is Hiring a Workforce Management Coordinator Near Paul, MN
Job Title: Workforce Management CoordinatorLocation: Greater Minneapolis St. Paul, MNStart Date: ImmediateAbout Gateway:Gateway Fiber is seeking an outstanding individual to fill our Workforce Management Coordinator role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.Gateway’s Beliefs About People:Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway’s beliefs about people shape the company and the way we do business.Expected Outcomes and Requirements:Gateway Fiber is seeking a detail-oriented Workforce Management Coordinator to join our team. In this role, you will be responsible for creating and managing technician schedules to ensure adequate coverage. Your attention to detail and organization will contribute to the smooth execution of new customer activations, ultimately enhancing customer satisfaction.
- Actively manage technician routes and schedules to optimize technician utilization.
- Maintain technician schedules, skills, and availability
- Monitor technician routes, including arrival time, cancellations, and additional emergency work requests and make schedule adjustments when necessary to ensure work orders are completed.
- Liase with Field Operations leadership to communicate schedule changes, address concerns, and provide guidance on workforce management policies and procedures
- Dispatch “No-Light” orders for same day service calls.
- Work within our Billing and Routing systems, continuing learning and growth with our application.
- Excellent attention to detail and organizational skills.
- Proficiency in using ticketing systems and software for data entry and tracking.
- Strong communication skills to collaborate effectively with internal teams.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Basic knowledge of telecommunications and activation processes is a plus.
- Proficiency in MS Office Suite (Word, Excel, Outlook) for data analysis and reporting
- High school diploma or equivalent.
- Seeing your work make a positive difference in the lives of our served communities
- Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
- Locally owned, friendly, innovative company with high growth projections.
- Career development.
- To learn skills and participate in critical projects in all areas of the business.
Job Summary
Full Time
$113k-156k (estimate)
04/24/2024
07/21/2024
gatewayfiber.com
Jonesburg, MO
<25
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The job skills required for Workforce Management Coordinator include Leadership, Workforce Management, Attention to Detail, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Coordinator positions, which can be used as a reference in future career path planning. As a Workforce Management Coordinator, it can be promoted into senior positions as a Workforce Analytics Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Coordinator. You can explore the career advancement for a Workforce Management Coordinator below and select your interested title to get hiring information.
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