Job Title:

Guest Services Agent

Reports directly to:

Director of Hotel Operations

Job Overview:

The Guest Services Agent will be responsible for ensuring the smooth operation of Guest

Services and guest satisfaction

Responsibilities and Duties:

Knowledge of Oracle

Understanding of the hotel room reservation process; check in, check out, etc.

Greeting guests and making them feel welcome

Hotel ambassador- share property knowledge

Assigning rooms

Processing payments

Accommodating guest requests

Work with the Director of Hotel Operations on guest amenities, room blocks, rate flex,

etc.

Check rooms daily to ensure proper cleanliness

Oversee breakfast preparations