Wage Range: $15.00-$20.00

JOB SUMMARY

Assists the Golf Professional with golf shop operations, including player tracking, merchandizing, tournaments, and special events. This is a contract seasonal position working approximately 6-8 months per year and is classified as a sensitive position, requiring a background and criminal history check.

ESSENTIAL JOB FUNCTIONS:

1. Ensure customer satisfaction through prompt, efficient, and friendly service.
2. Demonstrates prompt, professional, and attentive guest service at all times. Provide informative, knowledgeable assistance to ensure guest satisfaction.
3. Shall process golfers with schedules and tee times, provide course information and promote play.
4. Provide Pro Shop Guests with golf play information and assistance, process purchases and payments.
5. Serve as course Marshall, monitoring the schedule and pace of play.
6. Keep Golf Pro advised of any operational issues/concerns.
7. Assist in scheduling, organizing, and coordinating tournaments, leagues, and special golf events.
8. Keep supplies organized and stocked, including carts, rental equipment, and restrooms.
9. Assist/training for seasonal, part-time, and summer youth employees.
10. May be required to open and close Golf Shop without supervision, requiring early and late shift work.
11. Will be required to work weekends, holidays, and varied, long hours during the prime golf season.
12. Must be able to enforce golf course rules and regulations.
13. Work at times as Driving Range or Cart Attendant as required during rush/peak periods/events.
14. Keep the Golf Shop neat and clean, inside and outside, as well as restocked with merchandise.
15. Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
16. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to Supervisor.
17. Ensure that the operation of equipment, tools, and materials is handled safely.
18. Promote internal guest service standards through courteous and respectful behavior.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None. 

SIGNATORY ABILITY:

1. None. 

ACCESS TO SENSITIVE AREAS:

1. Storage areas.
2. Cashier register and safety deposits.

MINIMUM QUALIFICATIONS:

1. Familiarity with golf activities, a golf player.
2. Must be courteous, personable, and professional in relating with customers.
3. High School Diploma or GED.
4. Cash handling skills.
5. Must demonstrate effective communication skills, both oral and written.
6. Flexible to work various shifts and weekends. Must be reliable.
7. Physically fit - able to stand and/or walk for long periods; able to perform repetitive motions with wrists, hands, and fingers; able to lift and maneuver 50 lbs.
8. Requires a criminal history background check.
9. Must be at least 18 years of age.