Wage Range: $15.00-$20.00

JOB SUMMARY

Responsible for maintaining a safe and secure environment for employees and customers regarding alcohol service. Adheres to all OLCC and Wildhorse regulations/policies regarding alcohol service/sales. Monitors the bars or gaming floor as assigned for alcohol service and guest behavior. Assists management in crowd control and supporting casino staff in any way possible.

ESSENTIAL JOB FUNCTIONS:

1. Promotes exemplary guest service standards through prompt, efficient, and friendly service.
2. Checks the ID of all guests that look below the age of 30.
3. Helps keep assigned areas and walkways clear of empty cups and trash.
4. Prevents customers from leaving or entering the casino and alcoholic-free areas with alcoholic beverages.
5. Assists management in identifying potential issues that may include intoxicated customers, possible altercations involving customers, and/or any illegal activity.
6. Cuts off and removes any alcoholic drinks from an intoxicated customer. Follows established notification procedures.
7. Assists casino security in the removal of problem customers from the casino.
8. Enforces alcohol service times with guests, assists with closing time, and removes alcoholic beverages.
9. Fills out the alcohol incident log book at the end of each shift and any security reports as needed.
10. Makes sure minors stay on the assigned pathway through the casino floor.
11. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the manager.
12. Adheres to company policies, regulatory laws, codes, department procedures, safety codes, etc.
13. Ensures that operations of equipment, tools, and materials are handled safely.
14. Promotes internal guest service standards with courteous and respectful behavior with co-workers.
15. Keeps calm and level-headed under stressful situations.
16. Obtains a First Aid and CPR certification within 30 days of employment.
17. Performs other duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None.

SIGNATORY ABILITY:

1. None.

ACCESS TO SENSITIVE AREAS:

1. Food and Beverage storage area.

MINIMUM QUALIFICATIONS:

1. Six (6) months of Security, Law Enforcement, or Military service experience.
2. Effective communication-good auditory acuity, able to respond to questions and provide information.
3. High School Diploma or GED.
4. Stand or walk for long periods; physically detains disorderly guests as needed, perform routine bending and lifting of product up to 20lbs.; perform repetitive motions of arms, hands, wrists, and fingers; occasionally lift and maneuver up to 50lbs.; and works in varied (hot, cold, noisy, smoky) environment.
5. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
6. Must possess or obtain a Food Handler's certificate and an OLCC certificate within 30 days of employment.
7. Requires a High-Security Gaming License clearance.
8. Must be at least 21 years of age.