WAGE RANGE:: $15.00

CLOSING DATE: TUESDAY, APRIL 16, 2024

JOB SUMMARY:
Work to provide guests with fast and friendly service while ensuring accuracy at the point of sale. Must demonstrate the ability to multi-task, maintain a clean workstation, and provide helpful information to guests regarding products, promotions, or events.

ESSENTIAL JOB FUNCTIONS:

1. Provide bowling guests with efficient, courteous customer service.
2. Handle all requests for redemption of merchandise.
3. Assist with any out-of-order machines; correct them if possible.
4. Report any down machines on a daily log.
5. Provide briefings and knowledge to new players.
6. Ensure the area is safe and free of hazards.
7. Works in conjunction with the other departments on promotions, property needs along with any food and beverage accommodations requested.
8. Assists the Banquet team with events held in the adjoining event space when needed.
9. Perform routine maintenance and cleaning of guest areas as needed.
10. Maintain organization and cleanliness of the counter area.
11. Follow safety procedures, related equipment operational procedures, and use of chemicals.
12. Inspect the Bowling facility, arcade, and public areas for cleanliness and appearance daily.
13. Follows and ensures that the Policies and Procedures of Wildhorse Resort & Casino are followed.
14. Ensures compliance with Tribal, State, and Federal regulations.
15. Ensures control/protection of company assets.
16. Must be willing to work nights, weekends, and holidays as required.
17. Other related duties as operational needs require, or as directed.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. As delegated

SIGNATORY ABILITY:

1. None

ACCESS TO SENSITIVE AREAS:

1. Digital, electrical, and computer equipment.

MINIMUM QUALIFICATIONS:

1. Six (6) months experience in customer service/cash handling position.
2. Strong computer aptitude and skills: to operate independently in POS software programs.
3. High School Diploma/GED OR 10 years experience OR current student 16-18 years of age.
4. Effective communication skills, ability to express oneself verbally and in writing, and strong interpersonal skills.
5. Flexible schedule to work evenings, weekends, and holidays.
6. Perform routine maintenance work: sitting at a workstation, performing repetitive motions of arms, wrists, hands, and fingers; maneuvering throughout the facility monitoring operations, including walking up/down stairs, using a ladder up to 10 feet, and demonstrating proper safety practices with bending, lifting, and maneuvering equipment and materials.
7. Requires a criminal history background check.
8. Must be at least 16 years of age.