Great opportunity to work for a growing organization!!
Monday - Friday No Nights and No Weekends

Carollton, Texas - ONSITE
POSITION SUMMARY:

Inside Sales Representative is responsible for providing customer interface and offers a variety of services, solutions, support, and information to build trust, confidence, and long-term business. The customer service/inside sales representative is the primary internal customer point of contact for service, information regarding products, and customer complaints.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

· Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those particular clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.

· Tracks and manages larger, multi-service-center orders with multiple SKUs and delivery points over several dates—advocates for the customer to internal operations leaders.

· Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.

· Prepare quotes, promote solutions and services, process orders, arrange deliveries, invoice, and process product returns. Acts as an internal sales representative to smaller customers.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions.

· Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

· Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

· Contact customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.

· Interacts with prospects to identify appropriate contacts and qualify and drive leads through the sales pipeline.

· Suggest new or additional services or products to customers based on their needs; identify and close other purchases of products and services by customers' communities.

· Prospects qualify and generate sales within the company’s established trading partners. Responds to requests for bids and develop relationships such that Merchants Metals is informed about upcoming RFBs timely.

· Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures

QUALIFICATIONS AND SKILLS:

· 3 years of relevant experience.

· Proven customer support experience in a large-scale B-2-B environment.

· Ability to adapt/respond to multiple priorities with a calm and professional demeanor.

· Excellent communication skills, including phone etiquette and active listening, and excellent note-taking.

· Construction scheduling or distribution scheduling experience is strongly preferred.

· The proven willingness and ability to rapidly and thoroughly learn new software, such as Microsoft products, ERP, and company-specific technology tools. Confident in one’s ability to continuously evolve with the role.

REQUIRED EDUCATION/CERTIFICATION:

· High School Diploma

· A two-year degree is strongly preferred
BENEFITS
Medical
Dental
Vision
PTO
2 Floating Holidays
8 Paid Holidays
401k Matching 3% to 3% additional contributions available