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Description
Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.
Benefits
At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Job Summary
The Customer Service/Inside Sales Representative makes and receives calls for commercial and consumer program accounts and promotes company product sales to customers and community organizations. This position will also be responsible for processing quotes and sales for existing customers. This position reports to the Sales Manager, Retail Division and has no direct reports.
Key Job Responsibilities:
· Other duties as assigned by supervisor.
Key Performance Measurements:
· A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
· Demonstrates complex scheduling ability, resulting in a high degree of technician efficiency.
· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
· Other key performance indicators as assigned.
Requirements
· High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.
· Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
· Strong communication, problem solving, and analytical skills.
· Ability to organize his/her own work and work independently, with limited supervision.
· Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
· Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
· Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
· Ability to work collaboratively with other departments toward the greater good of the organization.
· Ability to adapt to a fast-changing environment.
· Ability to be successful in high throughput environment.
· Willingness to work occasional overtime.
*This job description is subject to change at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a office, or home office environment. The noise level in the office work environment is quiet to moderate.
The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
Full Time
Investment Management
$38k-48k (estimate)
04/11/2024
06/10/2024
concentric.io
SAN FRANCISCO, CA
100 - 200
2005
PAUL FLORENCE
<$5M
Investment Management
The job skills required for Customer Service Representative/Inside Sales include Inside Sales, Customer Service, CRM, Problem Solving, Customer Satisfaction, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative/Inside Sales. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative/Inside Sales. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative/Inside Sales positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Inside Sales, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Inside Sales. You can explore the career advancement for a Customer Service Representative/Inside Sales below and select your interested title to get hiring information.