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Customer Success Manager
$77k-102k (estimate)
Full Time | Software & Cloud Computing 1 Month Ago
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Health Gorilla is Hiring a Remote Customer Success Manager

Want to revolutionize healthcare?

To create a healthcare system with effective health information exchange, healthcare organizations need more than a series of connections between each other. They need assurance that the data being exchanged is meaningful and to know it will be delivered when and where they need it.

Founded in 2014, Health Gorilla provides access to actionable patient data, supporting a diverse set of clinical use cases and improving outcomes across the country. We work with some of the leading companies in digital health, including Oscar Health, MEDITECH, Virta Health, and many others. Health Gorilla is one of the organizations whose application has been accepted for onboarding as a candidate Qualified Health Information Network and must now successfully complete testing and onboarding before official designation as a QHIN.

Health Gorilla is looking for an experienced Senior Accountant. You will report directly to the Controller and contribute to the growth of the Accounting department and the development of the Company. As a Senior Accountant, you will be a functional owner of processes within the General Ledger and across multiple teams. As the fourth member of a dynamic accounting team, you will have meaningful responsibilities, and this presents an excellent opportunity for enhanced learning and career development.

What you will do at Health Gorilla

  • Manage month-end closing by performing M/Q/Y account reconciliations for balance sheet accounts.
  • Responsible for quality, accuracy and timeliness of journal entries and balance sheet reconciliations observing GAAP accounting standards. Areas of responsibility will include (but are not limited to): Prepaids, Fixed Assets, Accounts Receivable, Bank Accounts, Accounts Payable, and Accruals.
  • Partner with payroll team to resolve non-reconciling items and other analysis of bi-weekly payroll processing.
  • Own daily responsibility of accounts receivable including customer communication.
  • Record and process daily financial activities to ensure appropriate entries are made and internal controls are observed.
  • Collaborate with Operations, Human Resources, and other teams on the monthly close and other projects.
  • Prepare documentation for external auditors.
  • Run monthly business specific invoice generation and update accordingly for certain customers and multiple accounts, as well as send invoices to customers on a quarterly basis.
  • Assist with Accounts Receivable collection process by collaboration with external debt collection agencies and the client termination process.
  • Prepare customer payment analysis for commission calculation.
  • Support the state registration and submission of all required state income tax, unemployment, and sales tax returns and payments.
  • Process daily financial transactions including accounts payable, corporate credit card reconciliations, and other transactional issues.

What you bring to the role

  • 5 years of Accounting experience
  • A degree in Accounting/Finance and CPA
  • Fluent in NetSuite, AvaTax, Paystand, Ramp, and Bill.com
  • Technical background and knowledge base of all aspects of GAAP
  • Proactive with a strong attention to detail
  • Prior startup experience in fast-growing B2B SaaS company
  • Willing to come into our office in Coral Gables a few days each week

What You Will Love About Us!

  • Health Gorilla takes a market-based approach to pay, and the base salary range for this role is $90,000 to $120,000, based on experience and geography. Please note that ranges may be modified at any time, and there is no guarantee offers will be at the top of a posted range.
  • Discretionary bonus eligibility
  • New hire stock option grant
  • 401(k) plan with discretionary annual matching
  • Medical, dental, and vision insurance
  • Short-, long-term disability, life insurance, and mental health & wellness support
  • Unlimited PTO plus 12 Holidays
  • Paid parental leave (up to 12 weeks)
  • Monthly stipend for phone and internet
  • Stipend for home office equipment (we provide the laptop)
  • Annual learning & development reimbursement
Beware of job scams:
  • We will only contact you from our @healthgorilla.COM email address and communicate via phone or zoom
  • We will never ask you for money or to purchase items such as a laptop to work with us
  • If your resume has your home address listed, we recommend replacing with just a city, state

Our goal is to be a diverse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

Health Gorilla is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state or federal laws.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$77k-102k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

07/11/2024

WEBSITE

healthgorilla.com

HEADQUARTERS

LOS ALTOS, CA

SIZE

<25

FOUNDED

2014

CEO

STEVEN YASKIN

REVENUE

<$5M

INDUSTRY

Software & Cloud Computing

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About Health Gorilla

Health Gorilla provides secure interoperability solutions that enable healthcare organizations to seamlessly access the data they need to deliver high quality care. Leveraging our suite of FHIR-based APIs, master patient index, and data platform, our customers get instant connectivity to a broad clinical network to retrieve data for their products, extract insights that inform care delivery, and succeed in risk-based models. Our vision is to build a single national network that can retrieve and house all health data on any patient, ranging from medical records and labs to social determinants o ... f health. By working with ONC to achieve TEFCA compliance and pursue status as a Qualified Health Information Network, we can scale the breadth of our data network nationally and deliver value across the healthcare ecosystem. More
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
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