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Health Gorilla is looking for an amazing Customer Support Onboarding Specialist. You'll be on the frontline interacting directly with customers through email and phone to resolve their issues and ensure they have an amazing experience anytime they interact with us.
You're a seasoned customer service specialist, who can handle everything from troubleshooting complex questions to managing escalations. Do you thrive on supporting new products and helping to develop support processes, then this is for you!
RESPONSIBILITIES AND DUTIES
KNOWLEDGE AND SKILL REQUIREMENTS
Education: BA or BS degree in a business-related field.
Founded in 2014, Health Gorilla is a secure interoperability solution that enables the entire health care ecosystem – patients, payers, providers, digital health solutions, and labs – to seamlessly share health data and aggregate each patient's entire clinical history in one place. With enterprise-grade patient identity matching, an unparalleled patient index, and best-in-class security, the Health Gorilla network makes it easy for providers to pull their patient's information from any other clinical records system.
Headquartered in Silicon Valley, Health Gorilla works with health care organizations around the world, helping them gather the clinical data they need to deliver the best and most appropriate care for their patients.
We build solutions for developers and providers who serve on the front lines of care delivery. In order to serve our customers, we uphold certain values as a team.
Commitment: We commit ourselves fully to our customers and, in many ways, we act as an extension of our customers.
Standards: We hold ourselves to the highest standards of integrity and honesty when it comes to supporting our customers, handling customer data, or building out new partnerships.
Learn More: We must remain bold with our ideas. We must continually explore new frontiers in interoperability and push the boundaries of what is possible, always in service of our customers.
We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:
Full Time
Software & Cloud Computing
$60k-82k (estimate)
04/01/2023
05/18/2024
healthgorilla.com
LOS ALTOS, CA
<25
2014
STEVEN YASKIN
<$5M
Software & Cloud Computing
Health Gorilla provides secure interoperability solutions that enable healthcare organizations to seamlessly access the data they need to deliver high quality care. Leveraging our suite of FHIR-based APIs, master patient index, and data platform, our customers get instant connectivity to a broad clinical network to retrieve data for their products, extract insights that inform care delivery, and succeed in risk-based models. Our vision is to build a single national network that can retrieve and house all health data on any patient, ranging from medical records and labs to social determinants o...f health. By working with ONC to achieve TEFCA compliance and pursue status as a Qualified Health Information Network, we can scale the breadth of our data network nationally and deliver value across the healthcare ecosystem.
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