Warehouse Customer Service Representative

By Posted April 1, 2024 In Warehouse Customer Service Representative2024-04-012024-04-01 / wp-content / uploads / 2018 / 02 / white-tws-circle-left.

pngHamilton-Ryker / wp-content / uploads / 2018 / 02 / white-tws-circle-left.png200px200px 0 -1ST SHIFT : Temp to hire Warehouse Customer Service Representative located in the Smyrna, TN Area.

Monday-Friday 6 : 00 am-2 : 30 pm. (Overtime hours may be required with little advanced notice.)

Pay rate $18.00 an hour.

Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service customers by purchasing products, goods and materials (stock and / or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

Position Summary :

Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and / or non-stock, or spot buy) are met and in alignment with purchasing strategies.

• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and / or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and / or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Job Qualifications :

• High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred.
• Some experience in the field of procurement required.
• CPM certification preferred.
• Excellent customer service required.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.
• Must have strong communication skills.
• Must have some experience purchasing or buying parts.
• Experience with customer service in a call center environment helpful but not required.
• Looking for someone with a solid work history who wants to work and is dependable.
• Previous experience with MS Outlook strongly preferred (email).
• Will work in an office within the warehouse.
• Dress code : business casual with tennis shoes.

Hamilton-Ryker’s Benefits :

• Weekly pay
• Direct Deposit
• Medical insurance options
• 401(k)

Apply Today!

Go to www.hamilton-ryker.com to apply! Call us today at 615-859-1070 to discuss all of our available opportunities.

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