You haven't searched anything yet.
** Customer Experience Specialist**
**Job Category****:** Client Support **Requisition Number****:** CUSTO001277 Showing 1 location **Job Details**
**Description**
Job Summary:
Under general supervision, you will provide daily customer support to all BG customers, proactively reaching out to customers and providing above and beyond service to ensure a stress-free customer experience. You will perform other related duties, as required.
**Major Responsibilities:**
* Interact with Baylor Genetics customers across all channels and platforms, as well as internal stakeholders, to provide a positive customer experience to all BG customers
* Serve as the point person to resolve issues regarding common everyday tasks
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
* Primary Interface with Client on administrative testing issues such as status reports, inquiry updates and resolutions by both phone and email
* Handle phone call and email inquiries, in a timely manner, from internal staff and clients regarding basic level testing information (sample information, billing, logistics/kits, turnaround times)
* Resolve missing information on test requisitions and educate clients regarding correct completion of requisitions to prevent testing delays
* Actively utilize Salesforce to track client inquiries and kit orders
* Track testing and provide updates to external clients and internal stakeholders
* Perform onboarding of new clients and maintain existing client relationships
* Communicate with Customer Solutions management on client feedback
* Build and foster lasting relationships with Baylor Genetic clients and internal staff
* Performs other duties as assigned
**Required Job Qualifications**
***Education:*** Required: High school/G.E.D.
* Preferred: Bachelors Degree
***Experience:*** Required: Two years of previous work or industry experience.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Full Time
$77k-101k (estimate)
05/02/2024
05/15/2024
baylorgenetics.com
HOUSTON, TX
200 - 500
2015
GARY HUFF
$10M - $50M
Ancillary Healthcare
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.