Description

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Reports To: Executive Housekeeper

Summary

Assist in managing the work activities of all Housekeeping, Laundry and Houseperson associates.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Conduct opening procedures and distribute work assignments.
• Ensure that all assigned guestrooms are inspected and that each room meets the hotel's cleanliness standards and that there is efficient stock and positioning of all guestroom amenities and supplies.
• Ensure guestroom status is updated in the Property Management System.
• Ensure all public areas are inspected and meet the hotel’s cleanliness standards.
• Ensure all housekeeping storage closets have proper supply levels, organization and cleanliness.
• Ensure all Lost and Found articles are logged and stored properly.
• Ensure hallways are kept clear of trash, soiled linen, cribs, rollaways and other guest service equipment.
• Perform housekeeper duties as needed or assigned.
• Assist in ensuring food quality and service standards are being maintained as required (if applicable).
• Assist in ensuring food sanitation and proper food handling standards are being followed (if applicable).
• Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Assist in performing a variety of administrative tasks including maintaining an accurate inventory of supplies, processing department payroll and handling any accounting and purchasing functions.
• Assist in maintaining the cleanliness of the Housekeeping department and surrounding areas.
• Assist is checking all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.

Supervisory Responsibilities  

Assists in the supervision of all associates in the Housekeeping and Laundry departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assists the General Manager or Department Manager with interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Competencies  

To perform the job successfully, an individual should demonstrate the following competencies:

• Be at work/meetings consistently and on time. Complete tasks correctly and on time or notify appropriate person with an alternate plan
• Able to read and interpret written information.
• Able to work alone or with others.
• Able to deal with frequent change, delays, or unexpected events; Manage competing demands.
• Follow instructions, respond to management direction; Take responsibility for own actions; Meet or exceed productivity standards.
• Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail. Delegate work assignments.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance
• Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics
• Display a willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process; Demonstrate persistence and overcome obstacles.
• Contribute to building a positive team spirit; Ask for and offer help when needed.
• Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
• Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting and get clarification; Keep emotions under control; React well under pressure
• Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
• Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.

Requirements

Education and/or Experience  

Six months to one year related experience and/or training; One year certificate from college or technical school; or equivalent combination of education and experience.

Computer Skills  

To perform this job successfully, an individual should have basic computer knowledge including Outlook email; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Language Skills  

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or supervisors of organization.

Mathematical Skills 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability  

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:

• Move, transport, put, install, remove, replace, position, place, transfer
• Ascend, descend, work at heights, traverse
• Move about or to, position self
• Detect, diagnose, operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, construct, create, collect, inspect, prepare, serve
• Communicate, converse, discern, convey, discuss
• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess

The Assistant Executive Housekeeper must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 

Work Environment  

While performing the duties of this Job, the supervisor is frequently exposed to chemicals and dust. The supervisor is occasionally exposed to odors. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.

Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).