DescriptionThe Virtual Account Manager plays an integral role in the execution of our account development and growth strategies. As a part of Helms inside sales business development team, you will be responsible for maximizing dealer participation in Mopar Vehicle Protection (MVP)s full suite of F&I products by providing both internal and external training, sales support and completion of account development activity while also supporting the field team with new business acquisitions.Key Responsibilities include:Serve as Subject Matter Expert for MVPs products, services and profit participation programs.Utilize outbound calls, email and Teams virtual meetings to execute Helms Go-To- Market strategy. This strategy includes the delivery of training, product knowledge, and other MVP systems training as needed by dealers or requested by the field team.Communication of MVP program changes, new product offering and profit participation performance.Handle inbound calls & emails from Dealerships providing a high level of Dealer Experience.Assist in attainment of MVP KPIs by leveraging incentives, participation programs and relationship with assigned dealers.Utilize Field Team members for in-person visits as needed to further explore new opportunity or resolve situation as needed.Assist in new business acquisition strategy by supporting Business Development Managers in marketing to targeted dealerships as needed.Utilize all provided technology for understanding of dealership performance and internal reporting. These include but are not limited to PowerBi, Salesforce, DealerConnect, Incentive websites, MenuConnect, Five9.Conduct recurring meetings with all stakeholders.RequirementsCollege degree preferred but not required.Automotive F&I and/or F&I provider experience preferred with customer service backgroundFunctional SkillsAbility to think and act strategically.Ability to skillfully engage, build trust and persuade automotive business management and sales/service personnel.Proficient in MS office.Strong communication skills.#J-18808-Ljbffr

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