9 State Bank of Southern Utah Jobs near me
State Bank of Southern Utah is Hiring a Customer Care Representative Near Cedar City, UT
** Customer Care Representative**
**Job Category****:** Branch Operations **Requisition Number****:** CUSTO001448 Showing 1 location **Job Details**
**Description**
**This shift is 9:30-6:30 M-F with rotating Saturday shifts of either 8-2 or 2-8.** This is **not** a remote work opportunity.
Customer Care Representatives provide service over the phone to our bank customers. The best representatives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers shoes and advocate for them when necessary. Problem-solving comes naturally. They are confident at troubleshooting and investigate if they dont have enough information to resolve the problem. Representatives are working on resolving issues for bank customers via phone, chat, and email. They are constantly working to find solutions to customer problems, and work to inform and suggest new banking products and services that would be beneficial to our customers with the goal to provide customers with an enhanced banking experience.
**Essential Duties And Responsibilities**
* Independently handle routine and more complex customer and employee inquiries with a goal of first point of contact resolution and limited escalation.
* Maintain a high level of knowledge regarding State Bank of Southern Utah Banking products, technology/computer skills and marketing/promos
* Answer inbound calls in a timely and efficient manner.
* Follow up with customers as necessary to ensure their problem is resolved
* Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, online/mobile banking support, and check verification requests by third parties.
* Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits.
**Minimum Qualifications**
* Availability to work designated 8-hour shifts, with rotating Saturday shifts
* Minimum of a High School diploma or equivalent
* Two years of related experience
* Must pass a credit & background check
**Preferred Qualifications**
* Experience in a call center environment
* Experience in a financial institution
* Associates degree or its equivalent
**Skills**
* Active listening and problem resolution skills
* Ability to gain and retain an in-depth knowledge of banking products
* Intermediate computer skills
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$40k-52k (estimate)
05/01/2024
05/14/2024
sbsu.com
TROPIC, UT
100 - 200
1957
GARRETT COTTAM
$50M - $200M
Banking
Related Companies
About State Bank of Southern Utah
Hometown banking was established in southern Utah with the opening of State Bank of Southern Utah in 1957. Hometown banking is important because people who live and work in southern Utah make the decisions. Bank employees and officers understand the banking needs of area residents because they are affected by the same economic climate. Find out what hundreds already know - hometown banking is better.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
