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Job Description
BASIC PURPOSE/SCOPE
The Technical Support Specialist assists our customers with phone and web-based technical support and troubleshooting for PC-related hardware and software issues. They are the subject matter expert concerning ScottCare products and software and are able to offer technical and operational guidance as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
Bachelor’s degree required; Biomedical Engineering, Exercise Physiology, or Computer Science preferred.
Exercise Science Experience preferred. Cardiac Rehab product experience preferred.
Necessary Knowledge, Skills, and Abilities:
PHYSICAL DEMANDS
The Technical Support Specialist will be intermittently sitting, walking, standing, twisting, bending, squatting, climbing, and kneeling. They will be required to reach or work below shoulder level. The Technical Support Specialist must be able to lift and move up to 15 lbs.
WORK ENVIRONMENT
Work is performed indoors in an office setting with moderate noise.
Full Time
$79k-99k (estimate)
04/26/2024
05/12/2024
scottcare.com
WILMINGTON, DE
50 - 100
1989
Private
<$5M
Skilled Nursing Services & Residential Care
ScottCare provides medical systems and software solutions for cardiovascular diagnostic monitoring and cardiac rhythm device management.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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